Service Cloud Architect

Robotics Prcocess Automation, LLC; Chicago (IL); On-site; USD 140,000 - 210,000; Full time

Job summary

ROBOTIC PROCESS AUTOMATION LLC is seeking an experienced Salesforce Architect to lead the design, architecture, and implementation of Service Cloud nationwide/global rollouts in a Chicago-based role. You will drive scalable, secure solutions and provide technical leadership across development, configuration, and QA teams.

The candidate will translate business needs into detailed technical designs, review configurations and integrations, and stay current with Salesforce releases and best

Qualifications

• 8–10 years of total experience in Salesforce ecosystem.
• Strong expertise in Salesforce Service Cloud, including Case Management, Omni-Channel, Knowledge, Entitlements, and Service Console.
• Proven experience leading regional or global Service Cloud implementations.
• Hands‑on Salesforce development (Apex, Lightning, Flows, integrations); recent coding not mandatory but strong foundation required.
• Strong understanding of Salesforce data model, security model, integration patterns, and governor limits.
• Experience in designing scalable solutions involving integrations with third‑party systems.
• Ability to create architectural diagrams, design documents, and technical specifications.
• Excellent communication and stakeholder management skills.
• Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or Technical Architect are a strong plus.

Responsibilities

• Lead the architecture, design, and implementation of Salesforce Service Cloud with a strong focus on Case Management and global rollouts.
• Develop scalable, secure, and high‑performance Service Cloud solutions aligned with business requirements.
• Provide technical leadership and direction to development, configuration, and QA teams.
• Translate business needs into detailed technical design documents including process flows, data models, integration specifications, and solution architecture.
• Ensure design integrity throughout the implementation lifecycle and guide teams to build according to architectural standards.
• Collaborate with stakeholders, business analysts, and cross‑functional teams to validate requirements and solution feasibility.
• Conduct reviews of configuration, customizations, integrations, and code to ensure adherence to best practices.
• Troubleshoot complex issues and assist teams with solutioning challenges.
• Stay updated on Salesforce releases, capabilities, and best practices to improve solution quality.

Skills

Salesforce Service Cloud

Case Management

Omni-Channel

Knowledge

Entitlements

Service Console

Apex

Lightning

Flows

Integrations

Governor limits

Architectural diagrams

Communication skills

Salesforce certifications

Job description

Lead the architecture, design, and implementation of Salesforce Service Cloud , with a strong focus on Case Management (regional or global rollouts).

Develop scalable, secure, and high-performance Service Cloud solutions aligned with business requirements.

Provide technical leadership and direction to development, configuration, and QA teams.

Translate business needs into detailed technical design documents including process flows, data models, integration specifications, and solution architecture.

Ensure design integrity throughout the implementation lifecycle and guide teams to build according to architectural standards.

Collaborate with stakeholders, business analysts, and cross-functional teams to validate requirements and solution feasibility.

Conduct reviews of configuration, customizations, integrations, and code to ensure adherence to best practices.

Troubleshoot complex issues and assist teams with solutioning challenges.

Stay updated on Salesforce releases, capabilities, and best practices to improve solution quality.

Required Skills & Experience

8 10 years of total experience , with significant work in Salesforce ecosystem.

Strong expertise in Salesforce Service Cloud , including Case Management, Omni-Channel, Knowledge, Entitlements, and Service Console.

Proven experience leading regional or global Service Cloud implementations .

Prior hands‑on experience in Salesforce development (Apex, Lightning, Flows, integrations) recent coding not mandatory but strong foundation required.

Strong understanding of Salesforce data model, security model, integration patterns, and governor limits.

Experience in designing scalable solutions involving integrations with third‑party systems.

Ability to create architectural diagrams, design documents, and technical specifications.

Excellent communication and stakeholder management skills.

Salesforce certifications such as Service Cloud Consultant , Application Architect , System Architect , or Technical Architect are a strong plus

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract