Sales Support & Salesforce Specialist

BlackBerry Inc.; Tamuning (GU); On-site; USD 79,000 - 91,000; Full time

Benefits offered by this job

Health, Life & Disability

401k Savings Plan

Employee Stock Acquisition Plan

Job summary

ABB is seeking a Sales Support Specialist to provide Salesforce-based CRM expertise and sales lifecycle support within the Advisory Operations Division. You will assist the Sales Team with best practices, project and record creation, and ensure smooth processing of opportunities and orders.

Key responsibilities include creating proposals, managing install-base sites, handling purchases orders, and maintaining documentation in SharePoint and ServIS.

Qualifications

• 1 to 5 years of working in a data driven environment; records, document generation, case management, or other similar industry.
• Experience working with Salesforce or similar CRM
• Experience working with Microsoft Office Suite and SharePoint

Responsibilities

• Supports proper implementation and communication of the sales processes to assist the Sales teams in understanding bottlenecks and inconsistencies.
• Process Service Sales Manager requests for proposal creation.
• Create sites for Install Bases in ServIS.
• Process purchases orders by ensuring all required documents are received; create cases to submit to Order Entry team for processing.
• Handle ViewPoint requests to add new users or modify existing user information and permissions.
• Creates SharePoint folders for the collection and archival of documentation regarding opportunities, Special Price Agreements (SPA), and/or contracts and records the assumptions and decisions taken during the process, in the systems within their scope of responsibility.
• Maintains proactive communication with the sales team and other internal functions and provides them with all relevant information to ensure customer satisfaction.
• Large Quantity Projects – Sales Support creates opportunities and contacts for records creation of quantities over 10
• Ensures proper communication and updates on issues related to tools development and new functionalities.
• Supports division-specific sales process documentation, guidelines, and updates.
• Supports Front End sales process through transactional opportunity ownership, cross coverage, and special projects.

Skills

Salesforce

CRM familiarity

Microsoft Office

Tools

SharePoint

Job description

ABB is seeking a Sales Support Specialist to provide Salesforce-based CRM expertise and sales lifecycle support within the Advisory Operations Division. You will assist the Sales Team with best practices, project and record creation, and ensure smooth processing of opportunities and orders.

Key responsibilities include creating proposals, managing install-base sites, handling purchases orders, and maintaining documentation in SharePoint and ServIS.