Salesforce Production Support Specialist

Concentrix; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Holidays

Job summary

A reputable service company is seeking a Salesforce Production Support Specialist in Austin, Texas. This role focuses on user configuration requests and managing a high volume of support tickets. Candidates should have experience with Salesforce Service Desk, strong communication skills, and Salesforce Admin certification. The position offers a salary between $80,000 - $100,000, along with benefits like medical insurance and a retirement plan. Apply before December 18, 2025.

Qualifications

• Experience managing over 100 tickets per day is required.
• Salesforce Admin certification is mandatory.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle user configuration requests, including territory updates.
• Manage 100–150 support tickets daily.
• Adhere to SLA timelines for compliance.

Skills

Salesforce Service Desk experience

High-volume support experience

Salesforce Data Loader experience

Strong communication skills

Organizational skills

Salesforce Admin certification

Ability to work independently

Job description

Salesforce Production Support Specialist

Location: Frisco, Texas

Position Overview

We are seeking a highly skilled Salesforce Support Specialist to join our team. This role primarily involves handling user configuration requests and resolving a significant volume of support tickets daily. The ideal candidate will have extensive experience with Salesforce Service Desk and be adept at maintaining SLA compliance.

Key Responsibilities

• Handle user configuration requests (approx. 80% of role), including territory updates, account owner changes, and permission and access modifications.
• Manage and resolve 100–150 support tickets daily.
• Track and document internal communications within each case accurately.
• Adhere to SLA timelines, maintaining compliance as a critical aspect of the role.
• Gradually take on more complex case work, excluding development‑related tasks.
• Escalate any requests requiring development to the appropriate team.

Requirements

• Salesforce Service Desk experience is required.
• Previous experience in a high‑volume support role, managing over 100 tickets per day.
• Salesforce Data Loader experience is required.
• Familiarity with Salesforce Sales Cloud is a plus.
• Strong communication and organizational skills.
• Salesforce Admin certification.
• Ability to work independently in a fast‑paced, SLA‑driven environment.

The base salary range for this position is $80,000 - $100,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program, 401(k) retirement plan, paid time off, and holidays.

As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 12/18/2025.