Salesforce Product Owner

Central Business Solutions Inc.; Juno Beach (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Central Business Solutions Inc. seeks an experienced Salesforce Product Owner to lead the vision, strategy, and delivery of Salesforce-based solutions that support business operations and digital transformation initiatives.

The Product Owner will serve as the primary liaison between business stakeholders and technical teams, ensuring Salesforce capabilities are aligned with organizational goals and deliver measurable business value.

Qualifications

• Bachelor's degree in CS, IS, business, or related field.
• 7+ years of professional experience, including 5+ years with Salesforce.
• Experience as Product Owner, BA, PM, or Salesforce lead.
• Strong Agile/Scrum and product lifecycle knowledge.
• Hands-on with Salesforce Sales Cloud, Service Cloud, and Lightning.
• Excellent communication and leadership skills.

Responsibilities

• Own and manage the Salesforce product roadmap and prioritization.
• Gather requirements from stakeholders and refine user stories.
• Serve as primary decision-maker for Salesforce functionality and backlog.
• Lead sprint planning, backlog grooming, and demos.
• Drive adoption across Customer Service, Sales, Ops, and Field Services.
• Ensure data quality, governance, security, and compliance.
• Monitor KPIs and communicate status to leadership.
• Support release planning and UAT activities.
• Stay current with Salesforce releases and best practices.

Skills

Salesforce Service Cloud

User Story Development

Stakeholder Management

Business Process Analysis

UAT & Change Management

Roadmap Planning

Data Governance

Cross-functional Leadership

Education

Bachelor's degree in CS/IS/BA or related field

Tools

Sales Cloud

Service Cloud

Lightning Experience

Job description

Duration: 6-12 Months Contract assignment

Position Summary

client is seeking an experienced Salesforce Product Owner to lead the vision, strategy, and delivery of Salesforce-based solutions that support business operations and digital transformation initiatives. The Product Owner will serve as the primary liaison between business stakeholders and technical teams, ensuring Salesforce capabilities are aligned with organizational goals and deliver measurable business value.

Key Responsibilities

• Own and manage the Salesforce product roadmap, prioritizing features and enhancements based on business value and strategic objectives.
• Collaborate with business stakeholders, leadership teams, architects, developers, and administrators to gather and refine requirements.
• Translate business needs into user stories, acceptance criteria, and functional specifications for Agile delivery teams.
• Act as the primary decision-maker for Salesforce product functionality and backlog prioritization.
• Lead sprint planning, backlog grooming, user story reviews, and product demonstrations.
• Drive adoption of Salesforce solutions across multiple business functions including Customer Service, Sales, Operations, and Field Services.
• Partner with Salesforce Architects and Technical Leads to design scalable and sustainable solutions.
• Ensure data quality, governance, security, and compliance standards are maintained across Salesforce platforms.
• Monitor KPIs and product performance metrics to evaluate solution effectiveness and identify opportunities for optimization.
• Manage stakeholder expectations and communicate project status, risks, and roadmaps to executive leadership.
• Support release planning, user acceptance testing (UAT), training, and change management activities.
• Stay current with Salesforce releases, new features, and industry best practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• Minimum 7 years of professional experience, including 5+ years working with Salesforce platforms.
• Experience serving as a Product Owner, Business Analyst, Product Manager, or Salesforce Functional Lead.
• Strong understanding of Agile/Scrum methodologies and product lifecycle management.
• Hands‑on experience with Salesforce Sales Cloud, Service Cloud, and Lightning Experience.
• Proven ability to manage complex stakeholder relationships and drive consensus across business and technology teams.
• Experience defining business processes, gathering requirements, and translating them into Salesforce solutions.
• Excellent communication, presentation, and leadership skills.
• Strong analytical and problem‑solving capabilities.

Preferred Qualifications

• Salesforce Administrator certification and/or Salesforce Product Owner related certifications.
• Experience with Salesforce Field Service, Experience Cloud, or Marketing Cloud.
• Experience in the Utilities, Energy, or Power Generation industry.
• Knowledge of integrations using APIs, MuleSoft, middleware platforms, and enterprise systems.
• Experience with DevOps, CI/CD processes, and Salesforce release management.

Key Skills

• Salesforce Service Cloud
• User Story Development
• Stakeholder Management
• Business Process Analysis
• UAT & Change Management
• Roadmap Planning
• Data Governance
• Cross-functional Leadership

Nice-to-Have

• Utilities industry experience, preferably supporting electric utility operations, customer service, asset management, or field service functions.
• Experience working with enterprise-scale Salesforce implementations supporting multiple business units.