Salesforce & Power BI Systems Administrator

Cencora; Harrisburg (Dauphin County); On-site; USD 60,000 - 119,000; Full time

Job summary

Cencora in Harrisburg, PA seeks a seasoned Business Systems & Salesforce Administrator to support Salesforce, reporting, data management, and enterprise systems operations. You will administer Salesforce environments, build dashboards in Power BI, and partner with stakeholders to drive data-driven improvements.

The role requires 5+ years in Salesforce administration, strong analytical and communication skills, and a Salesforce certification.

Qualifications

• Bachelor’s degree in business administration, computer science, information systems, or related field, or equivalent professional experience.
• At least five (5) years of Salesforce administration, systems management, or related technology operations experience.
• Experience with Salesforce development concepts including Apex, Visualforce, triggers, batch processes, and integrations.
• Knowledge of application administration, system sustainment, data governance, reporting, and support operations in scalable enterprise environments.
• Experience translating business needs into documented requirements and measurable reporting outcomes.
• Strong analytical, organizational, communication, and stakeholder management skills with a customer-focused approach.
• Experience with Power BI is required.
• Knowledge of ERP platforms such as Certinia/FinancialForce, call center or support processes, and related enterprise integrations.
• Salesforce Administrator certification is required; experience with Salesforce configuration, workflows, reports, dashboards, data tools, and APIs preferred.

Responsibilities

• Administer and configure Salesforce, including objects, fields, layouts, record types, workflows, validation rules, queues, reports, dashboards, and data management.
• Develop, maintain, and enhance Power BI reporting and operational dashboards to provide actionable insights for Support leadership.
• Support release evaluations, sandbox refreshes, migrations, integrations, AppExchange tools, and system change controls.
• Partner with users and leadership to gather requirements and align Salesforce capabilities with business needs.
• Maintain accurate support documentation and standard operating procedures.
• Monitor data quality, perform data cleanup and governance across Salesforce and related systems.
• Analyze performance data and recommend process, automation, and workflow improvements.
• Collaborate across business units to support shared systems and service continuity.

Skills

Salesforce administration

Power BI

Data governance

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor’s degree in business administration, computer science, information systems, or related field

Tools

Salesforce

Power BI

Certinia/FinancialForce

Job description

Cencora in Harrisburg, PA seeks a seasoned Business Systems & Salesforce Administrator to support Salesforce, reporting, data management, and enterprise systems operations. You will administer Salesforce environments, build dashboards in Power BI, and partner with stakeholders to drive data-driven improvements.

The role requires 5+ years in Salesforce administration, strong analytical and communication skills, and a Salesforce certification.