Salesforce & Power BI Administrator

Cencora; Wilmington (DE); On-site; USD 60,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid parental leave

Backup dependent care

Mentorship programs

Job summary

Cencora in the United States is seeking a Business Systems & Salesforce Administrator to support Salesforce administration, reporting, data management, and enterprise systems operations within IT Operations. The role includes configuring Salesforce environments, dashboards, and reports, plus maintaining data quality and governance to drive operational insights and better customer outcomes.

You will partner with stakeholders, manage releases and sandboxes, and enhance automation and workflows.

Qualifications

• Bachelor’s degree in business administration, computer science, information systems, or related field, or equivalent professional experience.
• At least five years of Salesforce administration, systems management, application support, reporting, data management, or related technology operations.
• Experience with Salesforce development concepts, including Apex, Visualforce, triggers, batch processes, and integrations.
• Knowledge of data governance, reporting, and support operations in scalable enterprise environments.
• Experience translating business needs into documented requirements, system enhancements, process improvements, and measurable reporting outcomes.
• Strong analytical, organizational, communication, and stakeholder management skills with a customer-focused approach.
• Power BI experience is required.
• ERP platforms such as Certinia/FinancialForce, call center or support processes, and related enterprise integrations.
• Salesforce Administrator certification required; experience with Salesforce configuration, workflows, validation rules, reports, dashboards, data tools, and APIs preferred.

Responsibilities

• Administer and configure Salesforce environments and data management activities.
• Develop and enhance operational reporting, scorecards, dashboards, and Power BI reporting for leadership.
• Support release evaluations, sandbox refreshes, migrations, integrations, AppExchange tools, and change controls.
• Partner with users, stakeholders, and leadership to gather requirements, document processes, identify enhancements, and align Salesforce capabilities to evolving business needs.
• Maintain accurate support documentation, knowledge base content, system configurations, and standard operating procedures.
• Monitor data quality, perform data cleanup and de-duplication, and support governance practices across Salesforce and related business systems.
• Analyze support performance data and recommend process, automation, and workflow improvements.
• Collaborate across business units and technical teams to support shared systems, integrations, master data management, and service continuity.

Skills

Power BI

Salesforce administration

Data governance

Data analysis

Stakeholder management

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

ERP platforms (Certinia/FinancialForce)

Job description

Cencora in the United States is seeking a Business Systems & Salesforce Administrator to support Salesforce administration, reporting, data management, and enterprise systems operations within IT Operations. The role includes configuring Salesforce environments, dashboards, and reports, plus maintaining data quality and governance to drive operational insights and better customer outcomes.

You will partner with stakeholders, manage releases and sandboxes, and enhance automation and workflows.