Salesforce Platform Owner - Business Liaison (Hybrid)

Blackhawk Network, Inc.; Coppell (TX); Hybrid; USD 83,000 - 112,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision

12 paid holidays

Parental leave

Life and disability insurance

Flexible spending accounts

Wellness benefits

Flexible time off

Job summary

Blackhawk Network is seeking a Salesforce Business Owner to manage the business-side intake and day-to-day stewardship of Salesforce for Sales. You will coordinate cross-functional requests with Sales, Marketing, Legal, Compliance and IT, ensuring clear requirements, prioritisation, and timely delivery within the approved remit.

In this business-facing role, you won’t do hands-on configuration; GBA handles technical delivery.

Qualifications

• Experience coordinating Salesforce improvements in a business-facing role.
• In-depth knowledge of Salesforce capabilities, user processes and CRM terminology.
• Ability to translate business needs into clear requirements without being the technical implementer.
• Strong stakeholder coordination across business, technology and operations.
• Experience managing a request backlog, change lifecycle, dependencies and risks.
• Familiarity with business acceptance testing, release readiness and change control.
• Salesforce Administrator certification is required.

Responsibilities

• Own the business intake and prioritisation for Salesforce changes.
• Document business problems and expected outcomes; maintain a prioritised backlog.
• Gather and document Salesforce requirements with Sales and partners.
• Coordinate changes from discovery through release and follow-up.
• Assess impacts on users, processes, data and connected systems; involve owners in decisions.
• Ensure testing and business sign-off before release; technical delivery is handled by GBA.

Skills

Stakeholder coordination

Communication skills

Organisational skills

Problem-solving

Education

Salesforce Administrator certification

Tools

Salesforce

Job description

Blackhawk Network is seeking a Salesforce Business Owner to manage the business-side intake and day-to-day stewardship of Salesforce for Sales. You will coordinate cross-functional requests with Sales, Marketing, Legal, Compliance and IT, ensuring clear requirements, prioritisation, and timely delivery within the approved remit.

In this business-facing role, you won’t do hands-on configuration; GBA handles technical delivery.