Salesforce CRM Lead & Platform Owner (Hybrid)

Global Electronics Association; Deerfield (IL); Hybrid; USD 125,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Office in Bannockburn, IL

Job summary

Global Electronics Association seeks a CRM Lead to own and optimize the Salesforce platform across Sales Cloud, Service Cloud, and Marketing Cloud. You will administer configurations, ensure data integrity, and partner with Sales, Marketing, and Services to maximize productivity.

You will gather requirements, translate them into scalable Salesforce solutions, and lead onboarding and ongoing user enablement. Strong communication with leadership is essential.

Qualifications

• 4–6+ years of hands-on Salesforce administration and configuration experience.
• Strong understanding of Sales Cloud, Service Cloud and Marketing Cloud; experience with Marketing Cloud Account Engagement and AgentForce a plus.
• Experience supporting requirements discovery, analyzing requirements, and translating them into Salesforce solutions.
• Experience with Salesforce integrations (APIs, middleware tools like MuleSoft or similar).
• Strong communication skills, comfortable working with both end users and leadership.

Responsibilities

• Platform Ownership: Serve as the primary Salesforce administrator and SME, managing configuration, user access, data integrity, and system health across Sales Cloud, Service Cloud, and related tools.
• Enhancements & Delivery: Translate stakeholder requirements into Salesforce solutions, including flows, custom objects, validation rules, dashboards, and reports, delivered on time with minimal disruption.
• User Enablement: Own onboarding, training, and ongoing enablement for Salesforce users; provide first-line support for platform questions and issues.
• Data & Reporting: Maintain clean CRM data; build dashboards and reports for leadership visibility on pipeline, activity, and team performance.
• Integrations & Ecosystem: Manage integrations with connected tools; collaborate to scope and deliver complex integration work.
• Roadmap Contribution: Identify opportunities to improve Salesforce usage and help prioritize enhancements within the enterprise systems roadmap.

Skills

Salesforce administration

Stakeholder communication

Requirements gathering

Tools

Sales Cloud

Service Cloud

Marketing Cloud

Marketing Cloud Account Engagement

AgentForce

MuleSoft

Job description

Global Electronics Association seeks a CRM Lead to own and optimize the Salesforce platform across Sales Cloud, Service Cloud, and Marketing Cloud. You will administer configurations, ensure data integrity, and partner with Sales, Marketing, and Services to maximize productivity.

You will gather requirements, translate them into scalable Salesforce solutions, and lead onboarding and ongoing user enablement. Strong communication with leadership is essential.