Hybrid Salesforce Business Analyst

Blackhawk Network; Coppell (TX); Hybrid; USD 83,000 - 112,000; Full time

Benefits offered by this job

401k with employer match

Medical, Dental, Vision

12 paid holidays

Parental leave

Job summary

Blackhawk Network in Coppell, TX is seeking a Salesforce-focused business-facing coordinator. You will own the intake, document business requirements, and prioritize Salesforce change requests in collaboration with Sales, Marketing, Legal, and IT teams.

This role is not a hands-on admin; GBA handles technical delivery while you ensure clear business ownership, readiness, and stakeholder alignment. Salesforce Administrator certification is required.

Qualifications

• Experience coordinating Salesforce improvements in a business-facing role.
• Strong stakeholder coordination across business, technology and operations.
• Experience managing a request backlog, change lifecycle, dependencies, risks and communications.
• Familiarity with business acceptance testing, release readiness and change control.
• Ability translate business needs into clear requirements without executing technical delivery.

Responsibilities

• Own the agreed intake route for cross-functional Salesforce change requests.
• Clarify requests, document the business problem and expected outcome, assess urgency and impact.
• Document Salesforce business requirements with Sales and affected partners.
• Coordinate changes from discovery through testing, approval, and release readiness.
• Coordinate with GBA and ensure technical scoping before timelines communicated.
• Ensure business processes and adoption guidance are prepared and rolled out.

Skills

Salesforce coordination

Stakeholder management

Backlog management

Change coordination

Business-facing role

Education

Salesforce Administrator certification

Tools

Salesforce

Job description

Blackhawk Network in Coppell, TX is seeking a Salesforce-focused business-facing coordinator. You will own the intake, document business requirements, and prioritize Salesforce change requests in collaboration with Sales, Marketing, Legal, and IT teams.

This role is not a hands-on admin; GBA handles technical delivery while you ensure clear business ownership, readiness, and stakeholder alignment. Salesforce Administrator certification is required.