Salesforce Platform Lead — IT Sales Operations

Eaton; Beachwood (OH); On-site; USD 165,000 - 242,000; Full time

Job summary

Eaton is seeking a Senior Manager, IT Sales Operations to define and drive the Salesforce commercial capabilities strategy across a global CRM environment. You will partner with executives, own the product backlog, and lead modernization efforts to maximize seller productivity, customer engagement, and forecasting accuracy.

The role requires strong leadership, governance, and cross-functional collaboration across regional teams, vendors, and strategic partners.

Qualifications

• Bachelor's degree required.
• 8+ years leading Salesforce platform delivery and product management initiatives.
• 3+ years of people leadership experience.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Define and communicate the product vision, strategy, roadmap, and investment priorities for Eaton's Salesforce commercial capabilities.
• Partner with executive business and technology leaders to deliver enterprise-wide solutions that support growth and customer success.
• Own the product backlog, prioritizing epics, features, user stories, and continuous improvement to maximize value.
• Develop and maintain customer personas, user journeys, KPIs to guide product decisions.

Skills

Salesforce platform delivery

Product management

Leadership

Stakeholder management

Executive communication

Data-driven decision-making

Education

Bachelor's degree

MBA or Master's degree (preferred)

Tools

Seismic

LinkedIn Sales Navigator

Reltio MDMDM

MuleSoft integration

Job description

Eaton is seeking a Senior Manager, IT Sales Operations to define and drive the Salesforce commercial capabilities strategy across a global CRM environment. You will partner with executives, own the product backlog, and lead modernization efforts to maximize seller productivity, customer engagement, and forecasting accuracy.

The role requires strong leadership, governance, and cross-functional collaboration across regional teams, vendors, and strategic partners.