Global Salesforce Commercial Ops Leader

Eaton Corporation

Raleigh (NC)

On-site

USD 165,000 - 242,000

Full time

14 days+

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Job summary

Eaton Corporation in Raleigh, NC, seeks a Senior Manager, IT Sales Operations to own the Salesforce commercial product portfolio and drive modernization across the global CRM ecosystem. You will lead a blended team of employees, partners, and vendors, shaping strategy, governance, and execution to boost seller productivity and customer engagement.

The role requires a strong track record in Salesforce, product leadership, and cross-functional collaboration, with a focus on delivering measurable

Qualifications

Bachelor's degree from an accredited institution.
Minimum of 8 years of progressive Salesforce platform delivery and product management experience.
Minimum of 3 years of people leadership experience.
Must be legally authorized to work in the United States without sponsorship.

Responsibilities

Define and communicate the product vision, strategy, roadmap, and investment priorities for Eaton's Salesforce capabilities.
Partner with executives to deliver enterprise-wide solutions that support growth and customer success.
Own the product backlog, epics, features, and stories to maximize business value.
Lead modernization of the Salesforce ecosystem with AI-first and API-first initiatives.
Drive adoption, forecast accuracy, and partner collaboration across global teams.
Establish governance, ensure platform stability, and manage security/compliance.
Lead, coach, and develop a high-performing IT team and external partners.
Oversee budgeting, vendor relationships, licensing, and ROI for the portfolio.