Salesforce Marketing Cloud Administrator, ITS (2915)

Idaho State University; Idaho; Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Life insurance

Disability plan

Employee assistance program (EAP)

Retirement options

Generous paid time off

Job summary

Idaho State University is seeking a Salesforce Marketing Cloud Administrator to join the Information Technology Services team in Pocatello. The role involves admin support for the Salesforce Marketing Cloud and other cloud applications, including user management, reporting, and data integrations.

The position requires a Bachelor’s degree or equivalent experience, at least two years in IT systems administration, and strong teamwork and problem-solving skills.

Qualifications

• Bachelor’s degree in a relevant field or related experience.
• Two years full-time paid professional work experience in information technology systems administration support and analysis.
• Excellent teamwork, interpersonal, and relationship management skills.
• Ability to learn quickly, work independently, and adapt to new technologies and processes.

Responsibilities

• Serve as the primary administrator for the Salesforce Marketing Cloud environment and provide admin support for other cloud apps.
• User account maintenance, reports, and configuration tasks.
• Manage data feeds and integrations; coordinate new development scope and audits; prepare for upgrades.
• Data integrity, data extensions, automate workflows, platform customization.
• Troubleshoot issues and provide support to functional users.
• On-call and after-hours/weekend support as needed.
• Coordinate with stakeholders during upgrades and change management activities.
• Stay updated on Salesforce releases and best practices to optimize the platform.
• Consult with customers to improve business efficiency using existing services.

Skills

Teamwork

Interpersonal skills

Relationship management

Adaptability to new technologies

Independent work

Learning quickly

Education

Bachelor's degree or related experience

Salesforce Administrator Certification (ADM201+)

Tools

Salesforce Marketing Cloud

SQL/PLSQL

SSO (CAS/Shibboleth/LDAP)

Ellucian Banner/ERP systems

Job description

Salesforce Marketing Cloud Administrator, ITS (2915)

Pocatello - Main

Hybrid Remote options as approved by the hiring manager

Priority Date: August 24, 2026

Job Description

Under the Application and Database Administrator Team Lead’s supervision, provide Salesforce Marketing Cloud administration support for the university's platform, including user management, configuration, custom objects, reporting, and integrations with other campus-wide software as assigned. This role will also include administering other assigned cloud software applications.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

• Serve as the primary administrator for the Salesforce Marketing Cloud environment, while also providing administrative support for other assigned cloud-based applications.
• User account maintenance, reports, and configuration tasks.
• Manage Salesforce data feeds and other integrations, coordinate the evaluation, scope, and completion of new development requests, and manage regular system audits and prepare for upgrades.
• Data integrity; data extensions; automate workflows; platform customization
• Troubleshoot technical issues and provide technical support to functional users
• Complete regular internal system audits and prepare for Salesforce releases.
• Work with university stakeholders to establish suitable processes to support administrative, development, and change management activities.
• Coordinate with vendors, information technology staff, and functional departments during application and system upgrades.
• Keep abreast of Salesforce releases, features, and best practices to provide recommendations for process improvements and platform optimization.
• Consult with customers to help increase business efficiency using existing services and technology.
• Occasional on-call and after business hours/weekend support.
• Performs other related duties as required.

Minimum Qualifications

• Bachelor’s degree in a relevant field or related experience and/or training.
• Two years full-time paid professional work experience in information technology systems administration support and analysis.
• Excellent teamwork, interpersonal, and relationship management skills.
• Ability to learn quickly, work independently, and adapt to new technologies and processes.

Preferred Qualifications

• Prior experience working in Higher Education.
• Two years of full-time paid professional work experience in Salesforce administration, including platform configuration and user management.
• Salesforce Administrator Certification (ADM201 or higher).
• Experience working with relational database technology, including SQL or PL/SQL programming.
• Experience with Single Sign On (SSO) including CAS, Shibboleth, LDAP.
• Familiarity with Ellucian Banner or similar ERP systems, document management, or portal software applications.
• Automation tools experience including shell scripts and job schedulers.

Additional Information

Salary will be between $60,000 and $65,000 per year,commensurate with education and experience.

• Benefits include comprehensivehealth, dental, and vision; life insurance; disability plan; employee assistanceprogram (EAP); excellent retirement options and company contribution; andgenerous paid time off/sick leave accrual.

All offers of employment areconditional pending the successful completion of a background investigation,provided by HireRight.

Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.

Posting Number: req2788

Type: Working 12 months per year

Position: Non-classified Staff

Division: Information Technology Services

Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.