Salesforce Marketing Cloud Admin — Hybrid/Remote

Idaho State University; Idaho; Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Life insurance

Disability plan

Employee assistance program (EAP)

Retirement options

Generous paid time off

Job summary

Idaho State University is seeking a Salesforce Marketing Cloud Administrator to join the Information Technology Services team in Pocatello. The role involves admin support for the Salesforce Marketing Cloud and other cloud applications, including user management, reporting, and data integrations.

The position requires a Bachelor’s degree or equivalent experience, at least two years in IT systems administration, and strong teamwork and problem-solving skills.

Qualifications

• Bachelor’s degree in a relevant field or related experience.
• Two years full-time paid professional work experience in information technology systems administration support and analysis.
• Excellent teamwork, interpersonal, and relationship management skills.
• Ability to learn quickly, work independently, and adapt to new technologies and processes.

Responsibilities

• Serve as the primary administrator for the Salesforce Marketing Cloud environment and provide admin support for other cloud apps.
• User account maintenance, reports, and configuration tasks.
• Manage data feeds and integrations; coordinate new development scope and audits; prepare for upgrades.
• Data integrity, data extensions, automate workflows, platform customization.
• Troubleshoot issues and provide support to functional users.
• On-call and after-hours/weekend support as needed.
• Coordinate with stakeholders during upgrades and change management activities.
• Stay updated on Salesforce releases and best practices to optimize the platform.
• Consult with customers to improve business efficiency using existing services.

Skills

Teamwork

Interpersonal skills

Relationship management

Adaptability to new technologies

Independent work

Learning quickly

Education

Bachelor's degree or related experience

Salesforce Administrator Certification (ADM201+)

Tools

Salesforce Marketing Cloud

SQL/PLSQL

SSO (CAS/Shibboleth/LDAP)

Ellucian Banner/ERP systems

Job description

Idaho State University is seeking a Salesforce Marketing Cloud Administrator to join the Information Technology Services team in Pocatello. The role involves admin support for the Salesforce Marketing Cloud and other cloud applications, including user management, reporting, and data integrations.

The position requires a Bachelor’s degree or equivalent experience, at least two years in IT systems administration, and strong teamwork and problem-solving skills.