Salesforce Lead - Support Engineer

LTM; Bloomington (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Medical Plan Covering M

Short Term and Long-Term Disability

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid

Paid Paternity and Maternity Leave

Job summary

LTIMindtree in Bloomington, IL seeks a Salesforce Lead - Support Engineer to provide L1/L2 production support for Salesforce Sales Cloud and Service Cloud. You will triage incidents, reproduce issues, analyze logs, and implement timely resolutions or workarounds using Apex, SOQL, SOSL, and LWC.

The role involves coordinating with cross-functional teams, ensuring production controls, and supporting deployments while documenting root cause analyses and knowledge base articles.

Qualifications

• Experience in L1/L2 production support for Salesforce.
• Proficient with Apex, SOQL, SOSL and LWC.
• Ability to analyze logs and issues, provide timely resolutions.

Responsibilities

• Provide timely L1 and L2 support for Salesforce Sales Cloud and Service Cloud environments
• Analyze and troubleshoot Apex code, triggers and Salesforce components
• Collaborate with cross-functional teams to resolve integration and API issues
• Ensure adherence to Salesforce best practices and production controls
• Document incidents and contribute to knowledge base
• Support deployment activities and ensure smooth transition to production
• Escalate complex technical issues with detailed analysis

Skills

Apex development

SOQL/SOSL

Lightning Web Components

JavaScript

Salesforce configuration

Incident management

API integrations

Salesforce

Tools

Salesforce

Job description

Role Description

Job Title: Salesforce Lead - Support Engineer

Job Location: Bloomington, IL

Job Summary: Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications using Apex development skills

Job Description

Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications handling incidents service requests and user issues Perform initial triage reproduce issues analyze logserrors identify root causes and provide timely resolutions or workarounds Troubleshoot Apex classes triggers Lightning Web Components LWC Flows validation rules workflows and integrations Fix defects and implement minor enhancements using Apex SOQL SOSL LWC JavaScript and Salesforce configuration Monitor scheduled batch jobs asynchronous processing integrations and datarelated failures Resolve access and configuration issues involving profiles permission sets roles sharing objects fields and record access Investigate integration API failures and coordinate with upstream or downstream application teams Perform data analysis and corrections using Salesforce tools and queries while following production controls Write and maintain Apex unit tests and support testing before production deployment Support deployments post deployment validation and production issue resolution Maintain incident documentation root cause analysis RCA known error information and support knowledge articles Escalate complex product design issues to L3 development teams with clear technical analysis and evidence Work within agreed incident priorities SLAs and change management processes

Roles and Responsibilities

• Provide timely L1 and L2 support for Salesforce Sales Cloud and Service Cloud environments
• Analyze and troubleshoot Apex code triggers and related Salesforce components
• Collaborate with cross-functional teams to resolve integration and API issues
• Ensure adherence to Salesforce best practices and production controls
• Document incidents resolutions and contribute to knowledge base
• Support deployment activities and ensure smooth transition to production
• Escalate complex technical issues appropriately while providing detailed analysis

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”).

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.