Salesforce & IT Process Optimization Analyst

UNOX S.p.A.; Indiana; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Flexible Working Hours

Work-Life balance initiatives

Paid time off & overtime

Company canteen

Health insurance & welfare programs

Pension & retirement plans

Mentorship & coaching

Career growth & training programs

Team building activities

Job summary

Unox, a market leader in high-end ovens, is seeking an IT Process Analyst to join the Information Technology Team at Cadoneghe (PD) site. The role focuses on optimizing data-driven processes using Salesforce across Sales, Service, HR and Marketing.

You will map information flows, design requirements with stakeholders, own projects, and develop configurations on Salesforce, with integrations to SAP ERP. A degree in engineering/CS/math/stats and 1+ year Salesforce experience are preferred.

Qualifications

• Degree in engineering, CS, mathematics or statistics.
• Basic knowledge of REST concepts.
• 1+ years Salesforce experience or certification preferred.

Responsibilities

• Sustain and improve value delivery processes in IT to enable data-driven decisions and efficient work environments.
• Leverage Salesforce across Sales, Service, HR and Marketing to streamline information flow and reduce non-value-added activities.
• Map, improve and measure information flows across Sales, Service, HR and Marketing processes.
• Define and design requirements with stakeholders.
• As project owner, estimate resources and set milestones and deadlines.
• Develop, test, and configure Salesforce to avoid issues when deploying to production.
• Build scripts and integrations with other systems (e.g., SAP ERP).
• Provide helpdesk support to end users.
• Standardize and share knowledge, procedures and best practices within the IT team.

Skills

Salesforce

REST principles

Education

Engineering / CS / Math / Statistics degree

Tools

Salesforce

Job description

Unox, a market leader in high-end ovens, is seeking an IT Process Analyst to join the Information Technology Team at Cadoneghe (PD) site. The role focuses on optimizing data-driven processes using Salesforce across Sales, Service, HR and Marketing.

You will map information flows, design requirements with stakeholders, own projects, and develop configurations on Salesforce, with integrations to SAP ERP. A degree in engineering/CS/math/stats and 1+ year Salesforce experience are preferred.