Salesforce Functional Business Analyst

Signature IT World Inc; Parsippany-Troy Hills (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Signature IT World Inc. is seeking a Senior Business Analyst Consultant with Salesforce experience to elicit business needs, specify user stories, model processes, and evaluate system impacts across applications.

You will partner with project teams to deliver new capabilities and fixes, collaborating with IT and business stakeholders. The role focuses on functional analysis, requirements documentation, and driving UAT and testing efforts, with experience across Salesforce Sales Cloud and

Qualifications

• 5+ years in systems analysis and design with a proven record of medium- to large-scale implementations.
• Experience in B2B manufacturing/industrial domains is a plus.
• Certified Business Analysis Professional (CBAP) or similar certification is a plus.
• Ability to elicit requirements across functions and map to Salesforce capabilities.

Responsibilities

• Elicit requirements across the organization and capture business needs.
• Collaborate with vendor partners and internal teams to determine solutions.
• Advise on best practices and document current and future state artifacts.
• Coordinate IT development and QA testing and participate in UAT.
• Provide guidance and feedback to team members and other stakeholders.
• Perform other duties as assigned.

Skills

Requirements gathering

Business process design

SDLC & Agile/Scrum

Jira

Salesforce Sales Cloud

Experience Cloud

User stories

Stakeholder collaboration

Education

Bachelor's degree in CS/IS/IT

CBAP certification (plus)

Tools

Lucidchart

Google Suite

ERP integrations

Job description

Job Title - Senior Business Analyst - Salesforce

Number of Positions - 1

(Remote)- The candidate needs to be local, as this role will require attending meetings in Parsippany, NJ

1-year contract

JOB DESCRIPTION

One of our manufacturing clients is looking for a Salesforce Functional Business Analyst with deeper experience across the platform, over a longer span, and with Salesforce credentials. We're not looking for an admin or someone too technical. Looking for someone with experience collaborating across multiple functions.

SUMMARY

We are seeking a Senior Business Analyst Consultant with Salesforce experience who will have responsibility for eliciting business needs, specifying user stories/use cases, modeling processes, evaluating system impacts, performing detailed analysis, prioritizing business requests, and partnering with the project team to ensure the successful delivery of new system capabilities, enhancements, and fixes in support of various applications.

ESSENTIAL DUTIES

• 70% Work with constituents across the organization to understand current processes, systems, and opportunities and capture requirements for new processes, systems, user interfaces, and user experiences through various methods, including but not limited to requirements gathering sessions, interviews, surveys, workshops, etc.
• Collaborate with vendor partners and internal team members to communicate needs and requirements and determine appropriate solutions.
• Advise on best practices.
• Document current and future state in various forms including functional requirements, user stories, wireframes, interface designs, workflows, swim-lane diagrams, presentations, etc. for appropriate audiences including C-Level, business stakeholders and technical teams.
• 20% Collaborating with IT Development (onshore/offshore) and QA to ensure appropriate and adequate system testing is performed.
• Facilitating, coordinating, and executing User Acceptance Testing (UAT).
• 5% Providing guidance, reviewing work, and providing feedback to other team members.
• 5% Performing other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Experience capturing and documenting B2B customer-centric requirements, with a focus on minimizing customer pain points and providing visibility into operational data.
• Perform analysis and design using various methods, including: business requirements, functional specifications, user stories/acceptance criteria, use cases, swim lanes, process flows, swim lane diagrams, AS-IS/TO-BE diagrams, and mock-ups/wireframes.
• Understanding of best practices with Digital User Interface designs and User Experience.
• Experience with visually modeling requirements using tools.
• Experience in SDLC and Agile/Scrum methodology.
• Experience in Jira.
• Experience with documenting requirements for integrations between enterprise systems.
• Strong experience in business process design and workflow analysis.
• Strong knowledge and execution of IT Standards, Policies and Procedures.
• Knowledge of Information Security Practices.
• Knowledge of Project Management Methodologies & Tools.
• Experience in working with multiple data sources and ERPs
• Experience in the Manufacturing Industry is a plus.
• Google Suite and Lucidchart knowledge is a plus.
• Experience with Salesforce Sales Cloud and Experience Cloud is a plus.

LEVEL BASED COMPETENCIES

• Strong ability to influence and drive cross-functional decisions and initiatives.
• Very Strong drive for results.
• Very Strong ability to think conceptually and be forward-thinking.
• Strong ability to communicate ideas in both technical and user-friendly language.
• Strong ability to manage multiple concurrent initiatives.
• Very Strong Prioritization skills.
• Very Strong Analysis & problem-solving skills.
• Very Strong Communication skills (verbal & written).
• Very Strong Customer Focus and client interface skills.
• Initiates self-action.
• Strong business acumen.
• Strong Skills in Building Working Relationships
• Good Stress Tolerance skills.
• Strong Attention to Detail.
• Strong Relationship Management skills – ability to interact well with all levels of management, and quickly and effectively build credibility and relationships.

EDUCATION / EXPERIENCE

• Bachelor’s Degree in Computer Science, Information Systems, Business (with IT focus), or related majors and/or track record of work experience in areas described above.
• 5+ years’ experience in systems analysis and design with a proven record of successful medium- to large-scale project implementations, preferably in enterprise Business-to-Business durable goods, construction, or building materials. manufacturing.
• Certified Business Analysis Professional (CBAP) or similar certification is a plus.