Salesforce Architect

Quantum Technologies. LLC; Jersey City (NJ); On-site; USD 140,000 - 210,000; Full time

Job summary

Quantum Technologies. LLC is seeking a System Integration Engineer for Salesforce to translate agency needs into scalable, secure Salesforce solutions across multiple public sector programs.

You will define end-to-end architecture, ensure alignment with guardrails, and provide technical leadership to solution teams delivering case management, citizen engagement, and analytics capabilities. The role emphasizes multi-cloud design using Service Cloud, Experience Cloud, Omni Studio, Data Cloud,

Qualifications

• 7+ years of experience in complex projects with leadership in system integration
• 7+ years of Salesforce architecture and solution design experience
• Minimum 3 years’ experience using Salesforce Service Cloud and CRM

Responsibilities

• Defines full architecture blueprint including business processes, integration, data, security, and components.
• Design multi-cloud Salesforce solutions leveraging Service Cloud, Experience Cloud, Omni Studio, Data Cloud, MuleSoft, Tableau.
• Define system boundaries, guardrails, data models, integration and environment strategy.
• Extend Public Sector Salesforce solution and data models for agency needs.

Skills

Leadership experience as System Integr

Salesforce architecture

Service Cloud & CRM

Tools

Salesforce Platform

MuleSoft

Tableau

Job description

A System Integration Engineer for Salesforce platform is responsible for translating business needs/strategies and capability requirements into scalable, secure, and reusable Salesforce platform solutions across multiple agencies. This role defines end-to-end solution architecture, ensures alignment with the CoE (Center of Excellence) guardrails, and provides technical leadership to solution teams delivering case management, citizen engagement, and AI (Artificial Intelligence) analytics capabilities.

Responsibilities:

• Defines full architecture blueprint including business processes, integration, data, security, and components.
• Defines full architecture blueprint including business processes, integration, data, security, and components.
• Design multi-cloud Salesforce solutions that align with business strategies and agency’s needs by leveraging the Salesforce platform capabilities (Service Cloud, Experience Cloud, Omni Studio, Data Cloud, MuleSoft, Agent force, Tableau).
• Define system boundaries, guardrails, data models, integration and environment strategy.
• Extend Public Sector Salesforce solution and data models for specific needs of agencies.
• Design for multi-agency reuse, i.e., reusable intake and engagement solution patterns (Portals and Omni-Channels).
• Ensure Agency use cases (e.g. child welfare, licensing, investigation) fit into standardized Salesforce accelerators instead of creating custom silos.
• Architect data flows and cross agency analytics.

Mandatory Qualifications

• More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
• More than seven (7) years of Salesforce architecture and solution design experience.
• Minimum 3 years’ experience in using Salesforce Service Cloud and CRM.

Desirable Qualifications:

• 2 years’ experience in with Salesforce integrations using REST/SOAP APIs, and MuleSoft.
• 2 years’ experience in designing large multi-org or multi-tenant Salesforce solutions
• 1 year experience of Salesforce Shield, encryption, and platform security.
• 1 years’ experience in Salesforce Marketing Cloud

Duties and Responsibilities:

• Defines full architecture blueprint including business processes, integration, data, security, and components.
• Defines full architecture blueprint including business processes, integration, data, security, and components.
• Design multi-cloud Salesforce solutions that align with business strategies and agency’s needs by leveraging the Salesforce platform capabilities (Service Cloud, Experience Cloud, Omni Studio, Data Cloud, MuleSoft, Agent force, Tableau).
• Define system boundaries, guardrails, data models, integration and environment strategy.
• Extend Public Sector Salesforce solution and data models for specific needs of agencies.
• Design for multi-agency reuse, i.e., reusable intake and engagement solution patterns (Portals and Omni-Channels).
• Ensure Agency use cases (e.g. child welfare, licensing, investigation) fit into standardized Salesforce accelerators instead of creating custom silos.
• Architect data flows and cross agency analytics.

Mandatory Qualifications

• More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
• More than seven (7) years of Salesforce architecture and solution design experience.
• Minimum 3 years’ experience in using Salesforce Service Cloud and CRM.

Desirable Qualifications:

• 2 years’ experience in with Salesforce integrations using REST/SOAP APIs, and MuleSoft.
• 2 years’ experience in designing large multi-org or multi-tenant Salesforce solutions
• 1 year experience of Salesforce Shield, encryption, and platform security.
• 1 years’ experience in Salesforce Marketing Cloud

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.