Salesforce DTC Lead & Platform Transformation PM

ICF International; Reston (VA); Remote; USD 120,000 - 170,000; Full time

Job summary

ICF International seeks a strong technical leader for a Salesforce Digital Transformation Center (DTC) on a remote basis, preferably East Coast. You will oversee DTC operations, guide architects and admins, and drive the technical roadmap for new services and release management.

The role requires mature leadership, project management, and a deep Salesforce background to engage with government program staff and executives.

Qualifications

• 5+ years of Project Management experience leading large complex IT projects and managing technical staff.
• 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-fac

Responsibilities

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
• Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
• Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
• Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates.
• Manage the onboarding of new DTC customer project teams onto the platform.
• Manage the release calendar and coordinate DTC actions for customer application deployments.
• Manage daily O&M support activities.
• Manage license inventory, allocations, and renewal efforts.
• Manage platform ATO renewal assessments and mid-year changes.
• Co-lead DTC customer technical design reviews with Salesforce architects.
• Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.
• Recommend ways to enhance and increase the efficiency of DTC operations and tool sets and then lead the implementations.
• Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.

Skills

Project Management

Salesforce

Leadership

Job description

ICF International seeks a strong technical leader for a Salesforce Digital Transformation Center (DTC) on a remote basis, preferably East Coast. You will oversee DTC operations, guide architects and admins, and drive the technical roadmap for new services and release management.

The role requires mature leadership, project management, and a deep Salesforce background to engage with government program staff and executives.