Salesforce & Quoting Tool Support Specialist

Jobtailor; Bothell (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced Salesforce Administrator to optimize business processes, maintain CRM data, and deliver training across teams. You will support quoting tools, coordinate with IT, and produce clear documentation.

The role requires strong problem-solving, data-quality focus, and cross-department collaboration. Responsibilities include requirement gathering, test execution, user support, and coordinating with Marketing, Regulatory, Planning, Manufacturing, Sales, Finance, Order

Qualifications

• Experience with Salesforce.com administration and user support.
• Ability to gather requirements, document processes, and create guides.
• Experience with testing, documentation, and release coordination.
• Ability to support quote-to-cash processes and quoting tools.
• Strong written and verbal communication skills and data quality focus.

Responsibilities

• Review routine workflows and user feedback, document process-improvement opportunities, and submit recommendations.
• Gather information from business users, document requirements, create or update cases, and route requests to IT or reviewers.
• Maintain approved Salesforce objects, libraries, product records, pricing data, and translations.
• Execute test scripts for projects, document results, identify variances, and report findings.
• Provide first-line support for Salesforce.com and quoting-tool users and resolve routine issues.
• Escalate complex or policy-related issues and draft user documentation and training materials.
• Deliver training using approved content and processes and implement quoting-tool updates.
• Process new-user and existing-user setup requests, including MFA and navigation preferences.
• Prepare communications regarding releases and functionality in the quoting tool and Salesforce.
• Perform contract-management support tasks and collaborate with multiple departments.

Skills

Salesforce.com Administration

Process Improvement Documentation

User Training Delivery

Data Validation

Quote-To-Cash Processes

Collaboration

Education

Associate Degree

Bachelor's Degree Preferred

Tools

Salesforce.com

Quoting Tool

Job description

Jobtailor is seeking an experienced Salesforce Administrator to optimize business processes, maintain CRM data, and deliver training across teams. You will support quoting tools, coordinate with IT, and produce clear documentation.

The role requires strong problem-solving, data-quality focus, and cross-department collaboration. Responsibilities include requirement gathering, test execution, user support, and coordinating with Marketing, Regulatory, Planning, Manufacturing, Sales, Finance, Order