Salesforce Developer

McBride; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

McBride is seeking a skilled Salesforce Developer to maintain and enhance the UI Call Center using Salesforce Service Cloud. You will configure, customize, and deploy Apex, LWC, and Flows to optimize agent workflows and performance.

Join a remote role supporting NYSDOL with emphasis on warranty support, defect analysis, and knowledge transfer to public sector teams. Strong CI/CD experience and collaboration are essential.

Qualifications

• 3+ years of hands-on Salesforce development and configuration, ideally in public sector or large enterprise service/call center environments.
• Deep proficiency in Salesforce Service Cloud (Omni-Channel, Cases, Knowledge, Console view, Flows/Process Automation).
• Experience with declarative configuration (Flows, validation rules) and custom development (Apex, Lightning Web Components / LWC).
• Experience with Copado for version control, CI/CD, and deployment lifecycle management across Salesforce environments.
• Ability to build calculated reports, complex matrix/summary reports, and executive dashboards within Salesforce.
• Strong communication skills to support warranty/transition activities and onboard NYSDOL technical team.

Responsibilities

• Configure and customize Salesforce Service Cloud to fulfill user stories defined during maintenance and enhancement sprints.
• Build and maintain Apex, LWC, Flows, and calculated reports tailored to UI Call Center operational metrics.
• Execute deployments across sandboxing and production environments using Copado.
• Participate in warranty support, root-cause defect analysis, and bug remediation.
• Lead knowledge transfer sessions and pairing opportunities with NYSDOL technical personnel to foster internal operational independence.

Skills

Salesforce Service Cloud

Apex

Lightning Web Components (LWC)

Flows / Process Automation

CI/CD

Copado

Reporting / Dashboards

Stakeholder communication

Tools

Copado

Salesforce

Job description

McBride is a certified Minority-Owned Business Enterprise (MBE), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Disadvantaged Business Enterprise (DBE) management and IT consulting firm with significant professional services experience that includes IT transformation, project management, digital transformation, strategic planning, business process improvement, change management, human capital management, disaster recovery, and operations.

Job Description

This is a remote position.

McBride Consulting is supporting the New York State Department of Labor (NYS DOL) in maintaining, enhancing, and evolving its Salesforce instance supporting theUnemployment Insurance (UI) Call Center. The system relies onSalesforce Service Cloudto streamline call center operations and agent workflows.

Day-to-Day Responsibilities

• Configure and customize the Salesforce Service Cloud environment to fulfill user stories defined during maintenance and enhancement sprints.
  
• Build and maintain Apex, LWC, Flows, and calculated reports tailored to UI Call Center operational metrics.
  
• Execute deployments across sandboxing and production environments usingCopado.
  
• Participate in warranty support, root-cause defect analysis, and bug remediation.
  
• Lead knowledge transfer sessions and pairing opportunities with NYSDOL technical personnel to foster internal operational independence.
  

Requirements

• Experience:Minimum of 3 years of hands-on Salesforce development and configuration experience, ideally within public sector or large enterprise service/call center environments.
  
• Core Technology:Deep proficiency inSalesforce Service Cloud(Omni-Channel, Cases, Knowledge, Console view, Flows/Process Automation).
  
• Development & Config:Hands-on experience with both declarative configuration (Flows, validation rules) and custom development (Apex, Lightning Web Components / LWC).
  
• DevOps:Experience withCopadofor version control, CI/CD, and deployment lifecycle management across Salesforce environments.
  
• Reporting:Ability to build calculated reports, complex matrix/summary reports, and executive dashboards within Salesforce.
  
• Collaboration:Strong communication skills to support warranty/transition activities and collaboratively onboard/upskill the NYSDOL technical team.
  
• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
  

Our people and culture

McBride is an Equal Opportunity Employer. McBride Consulting does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.