Salesforce Data Quality & Renewal Ops Specialist

Cprime; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Job summary

Cprime is seeking a Salesforce Operations & Data Quality Specialist to safeguard the integrity, accuracy, and scalability of licensing and renewal operations across Salesforce and Atlassian PPC systems.

The role serves as the operational owner for data quality monitoring, exception management, and account maintenance, working with cross-functional teams to ensure data consistency and timely renewals.

Qualifications

• 1+ years of experience in Salesforce Operations, Sales Operations, Revenue Operations, Data Quality, Business Operations, or a related field.
• Experience working with Salesforce data management, reporting, and record maintenance.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Track record of building executive-level relationships and influencing multiple stakeholders across business and technology organizations
• Excellent presentation, communication, and executive facilitation skills.

Responsibilities

• Monitor Salesforce error queues and exception-tracking objects.
• Review and triage data-related issues impacting renewals and licensing processes.
• Perform manual data corrections to ensure record accuracy and completeness.
• Identify and remediate duplicate, missing, incomplete, and mismatched renewal records.
• Maintain account alias mappings for customer-name variations and account matching.
• Manage customer and billing-profile cleanup efforts across all Cprime accounts within AtlassianPPC.
• Escalate confirmed system defects and complex issues to the Licensing Technical team with clear documentation.
• Report on recurring issues, data cleanup progress, trends, and operational metrics.
• Recommend process improvements that increase data accuracy and reduce manual effort.

Skills

Salesforce Operations

Data Quality

Analytical Skills

Attention to Detail

Stakeholder Management

Executive Communication

Tools

Salesforce

Job description

Cprime is seeking a Salesforce Operations & Data Quality Specialist to safeguard the integrity, accuracy, and scalability of licensing and renewal operations across Salesforce and Atlassian PPC systems.

The role serves as the operational owner for data quality monitoring, exception management, and account maintenance, working with cross-functional teams to ensure data consistency and timely renewals.