Salesforce & Data Platform Analyst — Production & BA
Horizontal Talent
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Benefits offered by this job
Job summary
Horizontal Talent is seeking a dynamic professional to join a global client data platform and Salesforce ecosystem within a fast-paced financial services environment. The role blends production support, business analysis, and stakeholder partnership to improve operational stability, data quality, and platform performance.
You will own day-to-day production support for the client data platform and Salesforce, monitor health, triage incidents, coordinate releases, and collaborate with business
Qualifications
- 7+ years of experience in production support, business analysis, CRM technology, or application support.
- Hands-on experience with Salesforce or other enterprise CRM platforms.
- Experience using ServiceNow, Jira, and Agile delivery practices.
- Working knowledge of Tableau, Snowflake, SQL, Python, or similar data analysis tools.
- Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
- Experience supporting incidents, change activities, and release coordination.
- Ability to communicate clearly with technical and non-technical stakeholders.
- Proven ability to manage multiple priorities in a deadline-driven environment.
Responsibilities
- Own day-to-day production support activities for the client data platform and Salesforce environment.
- Monitor platform health, data feeds, automated processes, and key business workflows to help ensure smooth operations.
- Triage incidents, defects, enhancements, and data-related requests while helping drive timely resolution.
- Support incident, problem, and outage management, including communication with stakeholders and support teams.
- Manage and prioritize requests through ServiceNow and maintain strong ticket governance and lifecycle tracking.
- Partner with business users to gather requirements, analyze issues, and document functional needs for development teams.
- Support release planning, validation, deployment readiness, and post-release verification for Salesforce and related applications.
- Perform data quality reviews, investigate discrepancies, and collaborate with source system owners to address root causes.
- Create clear documentation, process flows, and operational materials to support ongoing improvements.
- Build strong working relationships with business, technology, and support stakeholders across multiple teams.
Skills
Tools
Job description
Horizontal Talent is seeking a dynamic professional to join a global client data platform and Salesforce ecosystem within a fast-paced financial services environment. The role blends production support, business analysis, and stakeholder partnership to improve operational stability, data quality, and platform performance.
You will own day-to-day production support for the client data platform and Salesforce, monitor health, triage incidents, coordinate releases, and collaborate with business
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