Business Systems Analyst

Horizontal Talent; New York (NY); On-site; USD 45,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Horizontal Talent is seeking a dynamic professional to join a global client data platform and Salesforce ecosystem within a fast-paced financial services environment. The role blends production support, business analysis, and stakeholder partnership to improve operational stability, data quality, and platform performance.

You will own day-to-day production support for the client data platform and Salesforce, monitor health, triage incidents, coordinate releases, and collaborate with business

Qualifications

• 7+ years of experience in production support, business analysis, CRM technology, or application support.
• Hands-on experience with Salesforce or other enterprise CRM platforms.
• Experience using ServiceNow, Jira, and Agile delivery practices.
• Working knowledge of Tableau, Snowflake, SQL, Python, or similar data analysis tools.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
• Experience supporting incidents, change activities, and release coordination.
• Ability to communicate clearly with technical and non-technical stakeholders.
• Proven ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Own day-to-day production support activities for the client data platform and Salesforce environment.
• Monitor platform health, data feeds, automated processes, and key business workflows to help ensure smooth operations.
• Triage incidents, defects, enhancements, and data-related requests while helping drive timely resolution.
• Support incident, problem, and outage management, including communication with stakeholders and support teams.
• Manage and prioritize requests through ServiceNow and maintain strong ticket governance and lifecycle tracking.
• Partner with business users to gather requirements, analyze issues, and document functional needs for development teams.
• Support release planning, validation, deployment readiness, and post-release verification for Salesforce and related applications.
• Perform data quality reviews, investigate discrepancies, and collaborate with source system owners to address root causes.
• Create clear documentation, process flows, and operational materials to support ongoing improvements.
• Build strong working relationships with business, technology, and support stakeholders across multiple teams.

Skills

Production support

Business analysis

Salesforce

ServiceNow

Jira

Agile delivery

Tableau

SQL

Python

Stakeholder comms

Tools

ServiceNow

Jira

Salesforce

Job description

Join a dynamic technology team supporting a global client data platform and Salesforce ecosystem in a fast-paced financial services environment. This role blends production support, business analysis, and stakeholder partnership to help improve operational stability, data quality, and platform performance.

Responsibilities

• Own day-to-day production support activities for the client data platform and Salesforce environment
• Monitor platform health, data feeds, automated processes, and key business workflows to help ensure smooth operations
• Triage incidents, defects, enhancements, and data-related requests while helping drive timely resolution
• Support incident, problem, and outage management, including communication with stakeholders and support teams
• Manage and prioritize requests through ServiceNow and maintain strong ticket governance and lifecycle tracking
• Partner with business users to gather requirements, analyze issues, and document functional needs for development teams
• Support release planning, validation, deployment readiness, and post-release verification for Salesforce and related applications
• Perform data quality reviews, investigate discrepancies, and collaborate with source system owners to address root causes
• Create clear documentation, process flows, and operational materials to support ongoing improvements
• Build strong working relationships with business, technology, and support stakeholders across multiple teams

Skills

• 7+ years of experience in production support, business analysis, CRM technology, or application support
• Hands-on experience with Salesforce or other enterprise CRM platforms
• Experience using ServiceNow, Jira, and Agile delivery practices
• Working knowledge of Tableau, Snowflake, SQL, Python, or similar data analysis tools
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions
• Experience supporting incidents, change activities, and release coordination
• Ability to communicate clearly with technical and non-technical stakeholders
• Proven ability to manage multiple priorities in a deadline-driven environment

Preferred Skills

• Experience in financial services or asset management
• Background supporting client, contact, account, marketing, or distribution data platforms
• Understanding of data governance, production controls, and change management practices
• Experience developing requirements, process flows, and use cases
• Familiarity with operational reporting and executive-level status updates
• Experience supporting user onboarding, training, or knowledge sharing

Horizontal is committed to fostering an inclusive workplace where diverse perspectives, backgrounds, and experiences are valued. We encourage candidates from all communities to apply and are dedicated to creating an environment where everyone can contribute and thrive.

For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement.

The pay range for this role is $33 - $67 per hour based on qualifications and experience.