Salesforce CRM Program Director

University System of Maryland Office; Adelphi (MD); On-site; USD 165,000 - 195,000; Full time

Benefits offered by this job

Paid Leave

Health Benefits

Retirement Plans

Tuition Benefits

Training & Development

Employee Assistance Program

Job summary

The University System of Maryland Office is seeking a CRM Project Director to lead the Technology Modernization Program, implementing a shared Salesforce platform for eleven USM institutions. You will oversee project planning, vendor management, governance, change management, and cross-institution coordination to deliver a unified advancement technology platform supporting fundraising operations.

Reporting to the Executive Director of Advancement Services, you will ensure on-time delivery,

Qualifications

• Seven (7) years of progressively responsible project and/or program management experience, including leadership of at least one enterprise CRM or major system implementation.
• Experience leading multi-stakeholder programs and building consensus across organizational or institutional boundaries.
• Experience with change management, stakeholder engagement, and executive communication.

Responsibilities

• Directs day-to-day execution of Salesforce CRM implementation across eleven participating institutions, ensuring alignment with scope, timelines, budget, and quality.
• Maintains integrated project plan, implementation roadmap, and communications strategy per governance standards.
• Monitors project health, risks, issues, dependencies, and resource use; provides status, financial, and performance reports to Executive Director.

Skills

Salesforce CRM

Data governance

Project management

Change management

Stakeholder engagement

Executive communication

Education

Bachelor's degree

Job description

The University System of Maryland Office is seeking a CRM Project Director to lead the Technology Modernization Program, implementing a shared Salesforce platform for eleven USM institutions. You will oversee project planning, vendor management, governance, change management, and cross-institution coordination to deliver a unified advancement technology platform supporting fundraising operations.

Reporting to the Executive Director of Advancement Services, you will ensure on-time delivery,