Salesforce CRM Program Director — Enterprise Transformation

Advserv; Adelphi (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

Advserv seeks a senior Project Leader to direct the Salesforce CRM implementation across eleven institutions, aligning activities with approved scope, timelines, and budget. You will manage the integrated plan, governance communications, and risk/issue tracking to ensure delivery success across the Consortium.

Responsibilities include stakeholder engagement, change management, and cross-institution collaboration to support adoption and policy alignment across campuses.

Qualifications

• Bachelor’s degree required; additional qualifying experience may substitute for education.
• Seven years of project/program management experience with leadership of at least one enterprise CRM or major system implementation.
• Experience leading multi-stakeholder programs and building consensus across boundaries.
• Experience with change management, stakeholder engagement, and executive communication.
• Working knowledge of Salesforce CRM and enterprise data governance principles.

Responsibilities

• Directs day-to-day execution of Salesforce CRM implementation across eleven institutions, ensuring alignment with scope, timelines, budget, and quality.
• Manages integrated project plan, roadmap, and communications strategy per governance standards.
• Monitors health, progress, risks, issues, dependencies, and resources; reports to Executive Director and governance bodies.

Skills

Salesforce

Project management

Stakeholder engagement

Change management

Governance

Data governance

Budget oversight

Education

Bachelor's degree

Tools

Salesforce Education Cloud

Nonprofit Cloud

Job description

Advserv seeks a senior Project Leader to direct the Salesforce CRM implementation across eleven institutions, aligning activities with approved scope, timelines, and budget. You will manage the integrated plan, governance communications, and risk/issue tracking to ensure delivery success across the Consortium.

Responsibilities include stakeholder engagement, change management, and cross-institution collaboration to support adoption and policy alignment across campuses.