Salesforce CRM Functional Consultant

Carnation Infotech; United States; Remote; USD 96,000 - 165,000; Full time

Job summary

Carnation Infotech is seeking a Senior Salesforce Business Analyst / Functional Consultant for a remote, long-term contract. You will gather and translate business requirements, act as a liaison between stakeholders and Salesforce teams, and guide CRM configurations and best practices.

Responsibilities include managing CRM enhancement backlogs, coordinating with partners, and maintaining documentation using Jira/Confluence. Prior Salesforce experience is essential for success in this role.

Qualifications

• Strong experience in Salesforce Functional Consulting / Business Analysis.
• Experience with Salesforce Sales Cloud and Marketing Cloud.
• Proficient in requirement gathering, stakeholder management and creating functional specs.
• Able to write user stories and manage backlogs in Agile environments with Jira/Confluence.

Responsibilities

• Gather, analyse, prioritise and document business requirements.
• Translate business needs into functional specifications and user stories.
• Bridge between business stakeholders and Salesforce technical teams.
• Provide functional guidance on CRM processes, configurations and best practices.
• Manage CRM enhancement projects, backlogs and implementation timelines.
• Coordinate with business teams, developers and implementation partners.
• Maintain project documentation and track progress using Jira / Confluence.
• Provide functional support to end-users and coordinate escalations.

Skills

Salesforce Consulting

Sales Cloud

Marketing Cloud

Requirements gathering

Functional docs & user stories

Agile & Jira

Tools

Jira

Confluence

Job description

Hiring: Senior Salesforce Business Analyst / Functional Consultant

Work Mode: Remote
Engagement: Long-Term Contract
Shift Timing: 11:00 AM 8:00 PM IST
Working Hours: 8 hours per day

Key Responsibilities

• Gather, analyse, prioritise and document business requirements.
• Translate business needs into functional specifications and user stories.
• Act as a bridge between business stakeholders and Salesforce technical teams.
• Provide functional guidance on CRM processes, configurations and best practices.
• Manage CRM enhancement projects, backlogs and implementation timelines.
• Coordinate with business teams, developers and implementation partners.
• Maintain project documentation and track progress using Jira / Confluence.
• Provide functional support to end-users and coordinate technical escalations.

Required Skills

• Strong experience in Salesforce Functional Consulting / Business Analysis.
• Salesforce Sales Cloud.
• Salesforce Marketing Cloud.
• Requirement gathering and stakeholder management.
• Functional documentation, user stories and backlog prioritisation.
• Agile methodology, Jira and Confluence.

Good to Have

• Salesforce Agentforce / AI capabilities.
• Experience in CRM transformation and digital enhancement projects.
• Salesforce Vibes and nonprofit / international organisation experience.

Preferred Profiles

• Senior Salesforce Business Analysts
• Salesforce Functional Consultants
• Salesforce CRM Solution Consultants