Salesforce Functional Analyst

Sysco; Houston (TX); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Sysco Corp. is seeking a Functional Analyst to collaborate with Product Owner/Platform Owner and teams to deliver user stories focused on configuring package software and performing highly technical tasks in a timely, quality-focused manner.

The role requires 2–4 years in configuration and development, with familiarity in agile processes and Salesforce CRM. Responsibilities include participating in stand-ups and reviews, documenting deployment requirements, providing production support, and

Qualifications

• 2-4 years of experience in configuration, coding and application development.
• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques.
• Basic knowledge of continuous integration / continuous delivery practices.

Responsibilities

• Collaborates effectively with the agile team to configure package software when applicable
• Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration
• Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
• Provides production support and helps drive down technical debt
• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
• Provide functional analysis for the domain/software related to Mergers & Acquisitions
• Provide functional analysis for domain/software RFP process
• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Skills

Agile methodologies

Scrum

Lean

Kanban

Salesforce

CRM concepts

Requirements gathering

Education

Bachelor's degree in CS or equivalent

Tools

Salesforce CRM

Job description

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

Summary:

The Functional Analyst collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.

Responsibilities:

• Collaborates effectively with the agile team to configure package software when applicable
  Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration
• Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
• Provides production support and helps drive down technical debt
• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
• Provide functional analysis for the domain/software related to Mergers & Acquisitions
• Provide functional analysis for domain/software RFP process
• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Education

• Bachelor's degree in CS or equivalent

Mandatory Experience

• 2-4 years of experience in configuration, coding and application development
• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Basic knowledge of continuous integration / continuous delivery practices

Preferred Experience

• Experience working in large organizations
• 2-4 years of experience administering enterprise Salesforce CRM system
• Understanding of standard Sales/CRM concepts and business processes (prospecting, opportunity/lead management, sales reporting, forecasting, etc.)
• Salesforce.com Sales Cloud experience is strongly preferred
• Programming knowledge not essential for Salesforce role.
• Salesforce Admin Required, Advanced Admin Certification Preferred

Competencies

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
• Effective interpersonal, teamwork and collaboration skills
• Strong analytical and business problem solving skills
• Strong communication and documentation skills

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