Salesforce CRM Analyst — Innovation & Data Insights

Penn State University; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

Penn State University's Office of Entrepreneurship seeks a Salesforce Platform Administrator to oversee the administration, configuration, security, and ongoing support of multiple Salesforce environments supporting entrepreneurship, innovation, technology commercialization, and economic development initiatives.

Responsibilities include governance, data quality, integrations with Formstack, Outlook, and Marketing Cloud, and collaboration with IT and security teams to implement audit controls and

Responsibilities

• Administer, configure, maintain, and optimize Salesforce environments supporting Office of Entrepreneurship operations and initiatives.
• Configure and maintain Salesforce objects, fields, record types, page layouts, Lightning pages, permissions, validation rules, flows, reports, dashboards, and other declarative features.
• Monitor platform performance, storage, system health, and operational metrics; identify, troubleshoot, and resolve issues impacting reliability and user experience.
• Manage Salesforce environments, sandbox strategy, refreshes, deployment activities, and governance.
• Administer user accounts, roles, profiles, permission sets, sharing rules, authentication methods, and security controls.
• Collaborate with IT and security teams to implement audit controls, security measures, compliance, and governance standards.
• Maintain data quality and integrity through validation rules, deduplication, governance, and data stewardship.
• Manage integrations with Formstack, Outlook, and Marketing Cloud.

Job description

Penn State University's Office of Entrepreneurship seeks a Salesforce Platform Administrator to oversee the administration, configuration, security, and ongoing support of multiple Salesforce environments supporting entrepreneurship, innovation, technology commercialization, and economic development initiatives.

Responsibilities include governance, data quality, integrations with Formstack, Outlook, and Marketing Cloud, and collaboration with IT and security teams to implement audit controls and