Salesforce Administrator – Enterprise Orgs | Hybrid

Harvard Medical School; Massachusetts; Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition assistance

Commuter benefits

Generous paid time off

Professional development

Job summary

Harvard University IT is seeking a Salesforce Administrator to support a university-wide CRM consulting service across multiple Salesforce orgs. You will configure, implement, and optimize Salesforce to meet diverse business needs, partnering with analysts, project managers, and external partners.

The role emphasizes training users, data integrity, and staying current with Salesforce releases and best practices in a dynamic academic environment. Hybrid work with onsite presence as needed.

Qualifications

• Salesforce Administrator Certification is required.
• Minimum of two years’ post-secondary education or relevant work experience.
• 2+ years of experience as a Salesforce administrator for Enterprise or above editions.
• Solid understanding of Salesforce standard objects and data model.
• Experience with Salesforce Flow for automation and/or screen Flow for data capture.
• Experience in moving metadata between sandboxes to production environments.
• Experience with Excel, Data Loader, and performing data imports.
• Experience with creating and modifying Salesforce reports and dashboards.
• Experience documenting processes, procedures, and policies.
• Strong communication and collaboration across organizational levels.
• Ability to work in a dynamic and changing environment.

Responsibilities

• Provide day-to-day customer support for multiple Salesforce implementations.
• Maintain user roles, permissions and profiles, security settings across orgs.
• Create and manage custom objects, fields, formulas, validation rules, automations and approvals.
• Maintain data integrity including accurate data loading and deduplication.
• Support and maintain integrations with internal and third-party solutions.
• Establish and implement best practices for maintenance, configuration, development, testing, data integrity.
• Research Salesforce version changes and provide recommendations to improve efficiency.
• Train users in Salesforce and related tools.
• Participate in software development lifecycle.
• Implement and support technical solutions to meet business requirements.
• Identify opportunities to improve services and tools.
• Contribute ideas to coding best practices and new technologies.
• Act as liaison to internal/external clients using relationship and technical skills.
• Abide by Harvard University IT standards, policies and Code of Conduct.

Skills

Salesforce administration

Sales Cloud / Service Cloud

Problem solving

Communication

Team collaboration

Education

Two years post-secondary education or relevant work experience

Salesforce Administrator Certification

Tools

Excel

Data Loader

Salesforce Flow

Reports & Dashboards

AppExchange familiarity

Jira

Marketing Cloud/Pardot (plus)

Job description

Harvard University IT is seeking a Salesforce Administrator to support a university-wide CRM consulting service across multiple Salesforce orgs. You will configure, implement, and optimize Salesforce to meet diverse business needs, partnering with analysts, project managers, and external partners.

The role emphasizes training users, data integrity, and staying current with Salesforce releases and best practices in a dynamic academic environment. Hybrid work with onsite presence as needed.