Salesforce Education Cloud Admin — AI & Data Enabled

Herzing University; Milwaukee (WI); On-site; USD 117,000 - 159,000; Full time

Benefits offered by this job

Tuition waiver

Health insurance

Paid time off

Retirement plan

Job summary

Herzing University seeks a Salesforce CRM Administrator to own and operate the platform, Education Cloud features, and AI configurations. You will manage data, reporting, and secure operations in alignment with institutional standards.

Ideal candidates have 3+ years in Salesforce Admin, with strong knowledge of SOQL and CRM processes. Strong stakeholder collaboration and a commitment to FERPA/security compliance are essential.

Qualifications

• Bachelor’s degree in computer science, software engineering, or closely related field, or equivalent experience.
• 3+ years of Salesforce Administration experience with ownership of platform capabilities.
• Hands-on experience with Salesforce core configuration tools: Flows, permission sets, reports, dashboards.
• Experience with data migration and education-focused reporting.
• Strong analytical and problem-solving skills; translate business needs to technical solutions.
• Exposure to Agentforce or Einstein AI tools and Salesforce reporting capabilities.
• Knowledge of CRM business processes including Campaign, Lead, Pipeline, and Account management.

Responsibilities

• Platform Administration: configure and maintain Salesforce objects, fields, workflows, and automations.
• Own user account mgmt, profiles, permission sets, and role hierarchies.
• Translate requirements into scalable configurations, including Flow-based automation.
• Monitor platform performance; troubleshoot and document changes.
• Support integration with APIs and third-party tools with Solutions Architect.
• Develop understanding of university enterprise ecosystem and data integration.
• Apply agile delivery practices to manage requirements.

Skills

Salesforce Administration

Education Cloud

Agentforce AI

SOQL

Data Migration

Reporting & Dashboards

Education

Bachelor's degree in CS/Software Engineering or related field

Tools

Flows

Reports

Dashboards

Permission Sets

Data Migration

Job description

Herzing University seeks a Salesforce CRM Administrator to own and operate the platform, Education Cloud features, and AI configurations. You will manage data, reporting, and secure operations in alignment with institutional standards.

Ideal candidates have 3+ years in Salesforce Admin, with strong knowledge of SOQL and CRM processes. Strong stakeholder collaboration and a commitment to FERPA/security compliance are essential.