Salesforce CPQ Administrator & Intake Lead

Abnormal Security Corp.; United States; Remote; USD 107,000 - 154,000; Full time

Job summary

Abnormal AI is seeking a Salesforce Administrator to own CPQ configuration and the intake process for Salesforce requests. You’ll shepherd requests from initial ask to scoped, actionable tickets and configure pricing and quoting in CPQ end-to-end.

You’ll partner with Sales Operations, Marketing Operations, and other admins to keep requests moving, improve requirements gathering with AI-assisted tooling, and ensure smooth quote-to-cash workflows with contract and e-signature integrations.

Qualifications

• 3-5 years of hands-on Salesforce Administration experience, including CPQ configuration in a production environment.
• Salesforce Administrator certification required.
• Hands-on Salesforce CPQ configuration experience: product rules, price rules, bundles, and approval flows.
• Experience with quote-to-cash workflows and contract/e-signature tools (e.g., DocuSign, SpotDraft).
• Strong requirements-gathering and scoping skills - able to translate ambiguous requests into clear, actionable tickets.
• Comfort owning a process end-to-end, from initial intake conversation through routing and prioritization.

Responsibilities

• Own end-to-end Salesforce CPQ configuration: product rules, price rules, bundles, and approval flows.
• Manage quote-to-cash workflows, including contract generation and e-signature integrations.
• Serve as the primary point of contact for CPQ end users, providing troubleshooting, enablement, and documentation.
• Own the requirements intake process for incoming Salesforce administrative requests: gather requirements, scope complexity, and route or prioritize work appropriately.
• Handle intake and resolution of low-complexity Salesforce configuration requests directly, keeping quick wins from adding to the broader backlog.
• Use and evolve AI-assisted tooling to speed up requirements gathering, documentation, and solution scoping.
• Partner cross-functionally with Sales Operations, Marketing Operations, and other Salesforce administrators to keep requests moving smoothly from ask to resolution.

Skills

Salesforce Admin

CPQ configuration

Salesforce Admin Cert

Quote-to-Cash

Requirements gathering

End-to-end ownership

Documentation & enablement

Education

Bachelor's degree or equivalent

Tools

DocuSign

SpotDraft

Job description

Abnormal AI is seeking a Salesforce Administrator to own CPQ configuration and the intake process for Salesforce requests. You’ll shepherd requests from initial ask to scoped, actionable tickets and configure pricing and quoting in CPQ end-to-end.

You’ll partner with Sales Operations, Marketing Operations, and other admins to keep requests moving, improve requirements gathering with AI-assisted tooling, and ensure smooth quote-to-cash workflows with contract and e-signature integrations.