Salesforce CG Cloud Admin & Platform Optimizer

Milwaukee-Tool; Menomonee Falls (WI); On-site; USD 80,000 - 120,000; Full time

Job summary

Milwaukee Tool seeks an IT Advisor - Salesforce CG Cloud Administrator to serve as the primary administrator and platform expert for our Salesforce Consumer Goods Cloud ecosystem. You will partner with Sales, Marketing, IT and channel teams to ensure high adoption, data quality and scalable processes.

The role requires 2–4+ years of Salesforce admin experience in an enterprise environment, deployment through Agile methods, and a Salesforce Administrator Certification (or plan to obtain within

Qualifications

• 2–4+ years of Salesforce administration in an enterprise environment.
• Salesforce Administrator Certification required or obtainable within six months.
• Bachelor's degree in IT, business, CS or related field preferred.
• Experience supporting business users and delivering Salesforce enhancements through Agile delivery methodologies.
• Experience administering Salesforce Consumer Goods Cloud, Sales Cloud, Service Cloud, or comparable CRM platforms.

Responsibilities

• Serve as the primary administrator for Salesforce Consumer Goods Cloud across Channel, Sales, Marketing and IT.
• Configure and maintain Salesforce using declarative tools including Flows, Dynamic Forms, Validation Rules, Approval Processes, Reports, Dashboards, List Views, Record Types, Permission Sets, and Lightning Apps.
• Partner with business stakeholders to understand requirements, identify process improvements, and translate business needs into scalable Salesforce solutions.
• Administer Salesforce objects, page layouts, security model, user provisioning, role hierarchy, profiles, sharing rules, and field-level security.
• Build reports and dashboards that provide actionable insights into sales performance, retail execution, customer activity, and operational KPIs.
• Monitor system health, data quality, platform adoption, and user experience while proactively identifying opportunities for continuous improvement.
• Support Salesforce releases by evaluating new platform capabilities, coordinating testing, documenting enhancements, and enabling business adoption.
• Manage user support, troubleshoot production issues, coordinate defect resolution, and ensure timely delivery of enhancements.
• Partner with architects, developers, and implementation partners to support larger projects, integrations, and platform enhancements.
• Participate in requirements gathering, solution design, user acceptance testing, training, and change management activities.
• Develop and maintain platform documentation including configuration standards, process documentation, user guides, and knowledge articles.
• Promote Salesforce best practices, governance standards, and data integrity across the commercial organization.
• Perform additional duties as assigned.

Skills

Excellent communication skills

Collaborative team player

Strong analytical and problem-solving

Hands-on administrator

Change management

Education

Bachelor's degree in Information Technology, Business, Computer Science, or related field

Salesforce Administrator Certification

Tools

Salesforce Consumer Goods Cloud

Sales Cloud

Service Cloud

Salesforce Flow Builder

Reports

Dashboards

Dynamic Forms

Validation Rules

Permission Sets

Lightning Experience

Oracle Cloud ERP integration

Data Cloud

Marketing Cloud

Revenue Growth Management

Trade Promotion Management

Mobile-first Salesforce apps

Job description

Milwaukee Tool seeks an IT Advisor - Salesforce CG Cloud Administrator to serve as the primary administrator and platform expert for our Salesforce Consumer Goods Cloud ecosystem. You will partner with Sales, Marketing, IT and channel teams to ensure high adoption, data quality and scalable processes.

The role requires 2–4+ years of Salesforce admin experience in an enterprise environment, deployment through Agile methods, and a Salesforce Administrator Certification (or plan to obtain within