IT Advisor- Salesforce CG Cloud Administrator

MILWAUKEE ELECTRIC TOOL CORP; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

Milwaukee Tool is seeking an IT Advisor-Salesforce CG Cloud Administrator to lead day‑to‑day administration and optimization of Salesforce Consumer Goods Cloud. You will work with Sales, Channel, Marketing, and IT to maximize platform value.

You will own configurations, deployments, and data governance, driving user adoption and process improvements. Collaboration with architects, developers, and partners is essential to deliver scalable solutions.

Qualifications

• Bachelor's degree or higher in IT, Business, CS or related field.
• 2–4+ years administering Salesforce in an enterprise environment.
• Salesforce Administrator Certification required or obtainable within six months.
• Experience delivering Salesforce enhancements through Agile methodologies.

Responsibilities

• Serve as the primary administrator for Salesforce Consumer Goods Cloud across multiple business units.
• Configure and maintain Salesforce using declarative tools (Flows, Dynamic Forms, Validation Rules, Reports, Dashboards).
• Collaborate with stakeholders to translate requirements into scalable Salesforce solutions.
• Support CG Cloud capabilities including retail execution, account planning, visits, store audits, and customer engagement.
• Administer Salesforce objects, page layouts, security, user provisioning, and sharing rules.
• Develop reports and dashboards providing insights into sales performance and KPIs.
• Monitor data quality, platform adoption, and user experience; drive continuous improvement.

Skills

Salesforce Admin

CG Cloud

Business Analysis

Agile

Education

Bachelor's degree in IT/Business/CS

Tools

Salesforce Consumer Goods Cloud

Sales Cloud

Service Cloud

Job description

Job Description: WE CREATE EMPOWERED LEADERS!

At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success.

Your Role on Our Team

As the IT Advisor-Salesforce CG Cloud Administrator, you will serve as the primary functional administrator and platform expert supporting our Salesforce Consumer Goods Cloud ecosystem. You will partner closely with Sales, Sales Operations, Channel, Marketing, Revenue Growth Management, Field Sales, and IT teams to ensure the platform delivers exceptional user experience, enables commercial excellence, and supports scalable business growth.

You will own the day‑to‑day administration, configuration, support, and continuous improvement of Consumer Goods Cloud while partnering with business stakeholders, solution architects, developers, and implementation partners to deliver new capabilities and maximize platform value.

This role is central to ensuring Salesforce remains a trusted, high‑performing commercial platform by driving user adoption, process optimization, data quality, and operational excellence.

**Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position at this time. You will be DISRUPTIVE through these duties and responsibilities:

• Serve as the primary administrator for Salesforce Consumer Goods Cloud, supporting business users across Channel, Sales, Field Sales, Marketing, Customer Service, and Commercial Operations.
• Configure and maintain Salesforce using declarative tools including Flows, Dynamic Forms, Validation Rules, Approval Processes, Reports, Dashboards, List Views, Record Types, Permission Sets, and Lightning Apps.
• Partner with business stakeholders to understand requirements, identify process improvements, and translate business needs into scalable Salesforce solutions.
• Support Consumer Goods Cloud capabilities including retail execution, account planning, visit planning, store audits, surveys, action plans, product assortment, and customer engagement.
• Administer Salesforce objects, page layouts, security model, user provisioning, role hierarchy, profiles, sharing rules, and field‑level security.
• Build reports and dashboards that provide actionable insights into sales performance, retail execution, customer activity, and operational KPIs.
• Monitor system health, data quality, platform adoption, and user experience while proactively identifying opportunities for continuous improvement.
• Support Salesforce releases by evaluating new platform capabilities, coordinating testing, documenting enhancements, and enabling business adoption.
• Manage user support, troubleshoot production issues, coordinate defect resolution, and ensure timely delivery of enhancements.
• Partner with architects, developers, and implementation partners to support larger projects, integrations, and platform enhancements.
• Participate in requirements gathering, solution design, user acceptance testing, training, and change management activities.
• Develop and maintain platform documentation including configuration standards, process documentation, user guides, and knowledge articles.
• Promote Salesforce best practices, governance standards, and data integrity across the commercial organization.
• Perform additional duties as assigned.

The TOOLS you’ll bring with you:

• Bachelor’s degree in Information Technology, Business, Computer Science, or related field preferred or equivalent experience.
• 2-4+ years of experience administering Salesforce in an enterprise environment.
• Salesforce Administrator Certification required or ability to obtain within six months.
• Experience supporting business users and delivering Salesforce enhancements through Agile delivery methodologies.

Other TOOLS we prefer you to have:

• Experience administering Salesforce Consumer Goods Cloud, Sales Cloud, Service Cloud, or comparable CRM platforms.
• Strong understanding of Consumer Goods business processes including retail execution, account planning, field sales, customer visits, product assortment, promotions, and merchandising.
• Experience configuring Salesforce using Flow Builder, Reports, Dashboards, Validation Rules, Permission Sets, Dynamic Forms, and Lightning Experience.
• Knowledge of Salesforce data model, security architecture, sharing model, and declarative automation best practices.
• Experience supporting integrations with ERP platforms such as Oracle Cloud, customer master data, product master data, and enterprise integration platforms.
• Familiarity with Salesforce Data Cloud, Marketing Cloud, Trade Promotion Management, or Revenue Growth Management solutions.
• Experience supporting mobile‑first Salesforce applications used by field sales organizations.
• Strong analytical and problem‑solving skills with the ability to identify root causes and recommend scalable solutions.
• Excellent communication skills with the ability to translate business requirements into effective Salesforce configurations.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Collaborative team player who builds trusted relationships across business and IT organizations.
• Passion for continuous learning, platform innovation, and delivering exceptional user experiences.
• Hands‑on administrator who thrives on improving business processes through thoughtful platform configuration and automation while maintaining high standards for data quality, usability, and operational excellence.

Milwaukee Tool is an equal opportunity employer.

Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades that increase productivity and safety. Milwaukee is known for their world‑leading M12, M18, and MX FUEL cordless systems, the ground‑breaking performance of their cordless innovations, safety solutions, battery‑powered outdoor power equipment, jobsite lighting and clean‑up, time‑saving accessories, and innovative hand tool and PACKOUT Modular Storage Products. The company is dedicated to delivering a steady stream of advanced, trade‑specific solutions. Milwaukee Tool is a Brookfield, Wisconsin‑based subsidiary of Techtronic Industries Co. Ltd. (TTI) (HKEx stock code: 669, ADR symbol: TTNDY). For more information on the full line of Milwaukee products, please call 1‑800‑SAWDUST or visit Milwaukee Tool.