Salesforce Business Analyst - Process, Data & Training

SOMERSET STAFFING; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Job summary

SOMERSET STAFFING is seeking a seasoned Salesforce Business Analyst to gather and translate business requirements into scalable Salesforce solutions in a collaborative, cross-functional setting. You will drive process improvements, assist in project configurations, and train users to adopt new features.

The role requires 5+ years in analysis with at least 2 years Salesforce experience, plus strong communication and analytic skills within an Agile environment.

Qualifications

• 5+ years as a Business/Systems/IT Analyst with ≥2 years Salesforce experience.
• Proven ability to gather and document business and technical requirements.
• Strong knowledge of Salesforce Sales Cloud or Service Cloud.
• Experience with Agile methodologies (SCRUM/SAFe) using JIRA or Azure DevOps.

Responsibilities

• Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
• Translate business needs into functional specifications and work with developers to implement scalable solutions.
• Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
• Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
• Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
• Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
• Develop and maintain detailed process flows, data maps, and documentation.
• Conduct user training sessions and support change management efforts.
• Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best practices.

Skills

Salesforce

Agile methodologies

Requirements gathering

Stakeholder communication

Data analysis

Tools

JIRA

Azure DevOps

Job description

SOMERSET STAFFING is seeking a seasoned Salesforce Business Analyst to gather and translate business requirements into scalable Salesforce solutions in a collaborative, cross-functional setting. You will drive process improvements, assist in project configurations, and train users to adopt new features.

The role requires 5+ years in analysis with at least 2 years Salesforce experience, plus strong communication and analytic skills within an Agile environment.