Salesforce Business Analyst - Government Projects

Trigyn Technologies Limited; City of Albany (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Trigyn Technologies, Inc. in Albany, NY seeks a Business Analyst to document and understand current processes, especially for compliance and mandated reporting.

You will lead JAD sessions, interview stakeholders, and define To-Be requirements aligned with the agency's technology roadmap. The role requires multi‑year experience in business analysis, requirements documentation, and lifecycle management, plus Salesforce certification.

Qualifications

• 84 months experience eliciting and analyzing stakeholder needs using diverse techniques to produce verifiable requirements (functional & non-functional).
• 84 months experience creating and maintaining software development artifacts such as BRDs, use cases, report mockups, wireframes, flow diagrams, and UI specs.
• 84 months experience facilitating requirement workshops (JAD sessions, structured walkthroughs).
• 72 months experience managing requirements across the lifecycle, including traceability matrices, baselines, and change control.
• 60 months experience creating test plans and test cases and conducting User Acceptance Testing with users.
• Salesforce certification or Salesforce Administrator/Developer certification.
• Bachelor’s degree in business intelligence, information science, criminal justice, health science, computer science, mathematics, or public/business administration.

Responsibilities

• Lead JAD sessions for As-Is/To-Be business processes and use cases.
• Interview stakeholders to document requirements for existing and new infrastructure projects.
• Collaborate across bureaus and units to understand mission-critical business processes.

Skills

Stakeholder engagement

Business analysis

JAD sessions

Requirements elicitation

Requirements analysis

Education

Bachelor’s degree in business intelligence or related field

Tools

Salesforce

Job description

Trigyn Technologies, Inc. in Albany, NY seeks a Business Analyst to document and understand current processes, especially for compliance and mandated reporting.

You will lead JAD sessions, interview stakeholders, and define To-Be requirements aligned with the agency's technology roadmap. The role requires multi‑year experience in business analysis, requirements documentation, and lifecycle management, plus Salesforce certification.