Business Analyst (Salesforce)

Trigyn Technologies Limited; City of Albany (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Trigyn Technologies, Inc. in Albany, NY seeks a Business Analyst to document and understand current processes, especially for compliance and mandated reporting.

You will lead JAD sessions, interview stakeholders, and define To-Be requirements aligned with the agency's technology roadmap. The role requires multi‑year experience in business analysis, requirements documentation, and lifecycle management, plus Salesforce certification.

Qualifications

• 84 months experience eliciting and analyzing stakeholder needs using diverse techniques to produce verifiable requirements (functional & non-functional).
• 84 months experience creating and maintaining software development artifacts such as BRDs, use cases, report mockups, wireframes, flow diagrams, and UI specs.
• 84 months experience facilitating requirement workshops (JAD sessions, structured walkthroughs).
• 72 months experience managing requirements across the lifecycle, including traceability matrices, baselines, and change control.
• 60 months experience creating test plans and test cases and conducting User Acceptance Testing with users.
• Salesforce certification or Salesforce Administrator/Developer certification.
• Bachelor’s degree in business intelligence, information science, criminal justice, health science, computer science, mathematics, or public/business administration.

Responsibilities

• Lead JAD sessions for As-Is/To-Be business processes and use cases.
• Interview stakeholders to document requirements for existing and new infrastructure projects.
• Collaborate across bureaus and units to understand mission-critical business processes.

Skills

Stakeholder engagement

Business analysis

JAD sessions

Requirements elicitation

Requirements analysis

Education

Bachelor’s degree in business intelligence or related field

Tools

Salesforce

Job description

Trigyn's direct government client has an immediate need for Business Analyst in Albany, NY.

Description:

Business Analyst, who will work with agency unit stakeholders to document and understand existing business processes, specifically in relationship to compliance with applicable regulations and mandated reporting to the state. This role will define To-Be requirements and processes to support the design and development of new critical infrastructure in alignment with agency's technology roadmap.

Leading JAD sessions for As-Is/To-Be business processes/use cases. Interviewing stakeholders to document requirements for existing and new critical infrastructure projects. Working across all bureaus and units to understand mission-critical business processes.

Mandatory Qualifications:

• Analyzes an organization or business domain (real or hypothetical) and documents its business or processes or systems, assessing the business model or its integration with technology with distinct deliverables to a solution.
• Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.
• 84 months experience eliciting then analyzing the stakeholder’s business needs using a variety of analysis techniques and converting those into verified and validated functional and non-functional requirements for development including but not limited to eliciting functional requirements, non-functional requirements, report requirements, and business rules.
• 84 months experience in creating and maintaining software development artifacts for communication of requirements, including end user documentation, specifically business cases, business requirements documents (BRDs), use cases, report mockups, wire frames, and flow diagrams. In addition, context diagrams, textual use cases, swim lane diagrams, report specifications, wireframes, user interface specifications, and non-functional requirements specification.
• 84 months experience facilitating requirement workshops, such as JAD sessions and structured walkthroughs.
• 72 months experience managing requirements throughout the requirements management lifecycle, including creation and execution of a requirements management plan, requirements traceability matrix, establishing requirements baselines and managing requirements change control.
• 60 months experience creating test plans and test cases and working with users on User Acceptance Testing
• Salesforce Certified Business Analyst or Salesforce Administrator / Developer certifications
• Bachelor’s degree in business intelligence, information science, criminal justice, health science, computer science, mathematics, or public/business administration.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.