Salesforce Business Analyst: Drive Efficiency & Adoption

Glocomms; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Glocomms in Nashville, TN is recruiting a Business Analyst with Salesforce expertise to bridge business stakeholders and technical teams, translating needs into scalable Salesforce solutions that drive adoption and value.

You will gather requirements, support Sales Cloud and Service Cloud initiatives, and collaborate across functions to ensure solutions meet goals while enabling governance and future scalability.

Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• 4+ years of experience in IT, business analysis, product delivery, or related functions.
• Hands-on experience working within the Salesforce ecosystem.
• Strong understanding of business process analysis, requirements gathering, and systems documentation.
• Experience translating business requirements into technical specifications and user stories.
• Ability to work effectively with both technical and non-technical stakeholders.
• Experience participating in UAT, solution validation, and change management initiatives.

Responsibilities

• Gather requirements with stakeholders and translate into user stories and specs.
• Support Salesforce across Sales Cloud and Service Cloud, improving processes.
• Run requirements workshops with cross-functional teams to align solutions.
• Create detailed user stories, process docs, and solution recommendations.
• Assist with Salesforce configuration, testing, and validation.
• Collaborate with engineers on integrations, data models, and dependencies.
• Drive user adoption via training, support, and feedback collection.
• Support governance, security, and long-term platform scalability.

Skills

Salesforce

Business Analysis

Requirements Gathering

UAT

Stakeholder Management

CRM

Education

Bachelor's degree in Business, Computer Science, Information Systems, or related field

Tools

Sales Cloud

Service Cloud

MuleSoft

SQL

Job description

Glocomms in Nashville, TN is recruiting a Business Analyst with Salesforce expertise to bridge business stakeholders and technical teams, translating needs into scalable Salesforce solutions that drive adoption and value.

You will gather requirements, support Sales Cloud and Service Cloud initiatives, and collaborate across functions to ensure solutions meet goals while enabling governance and future scalability.