Salesforce Business Analyst & Team Lead

Synergy; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

Long-term Disability

HSA

FSA

401(k) with company match

PTO/Bonus Leave

11 Holidays

Parental Leave

Tuition Reimbursement

Training Reimbursement

Referral Bonus

Well-being Programs

Job summary

Synergy seeks a Business Analyst & Team Lead / Customer Liaison to support an enterprise Salesforce environment used by multiple customer agencies. You will combine analytical expertise, team leadership, and customer engagement to drive platform enhancements, O&M activities, and continuous improvement across the ecosystem.

You will lead a team of Salesforce admins and developers, manage discovery sessions, and coordinate with stakeholders to ensure timely delivery while maintaining documentation

Qualifications

• 3+ years of experience in government or corporate environment as a Business Analyst, Product Analyst, or similar role supporting enterprise applications.
• Demonstrated leadership experience (formal or informal), including mentoring teams or leading workstreams.
• Strong verbal and written communication and relationship building skills, especially with multi agency or multi stakeholder environments.
• Ability to break down complex business processes into clear requirements and technical artifacts.

Responsibilities

• Lead discovery sessions with agencies to understand business processes, requirements, and pain points regarding their Salesforce platform.
• Support the product roadmap by identifying opportunities for system enhancements, workflow optimization, and cross-agency standardization.
• Partner with Salesforce architects and developers to validate solutions, ensure alignment with platform standards, and support ongoing QA.
• Lead a team of Salesforce admins and developers supporting Salesforce enhancements, O&M activities, and enterprise-level platform capabilities.
• Assist with release planning, regression testing, and documentation updates tied to scheduled O&M cycles.
• Manage team workload, prioritize tasks, and track progress against SLAs and program milestones.
• Coordinate with technical teams, program leadership, and stakeholder groups to ensure effective communication and timely delivery.
• Serve as the primary point of contact for multiple customer agencies, fostering strong, collaborative relationships.
• Facilitate recurring engagement sessions, feedback loops, and status briefings to ensure stakeholder alignment and satisfaction.
• Communicate platform decisions, release updates, and O&M activities in clear, accessible language tailored to each stakeholder audience.
• Create training materials, job aids, and quick reference sheets for new and existing system features.
• Maintain project documentation such as business requirements, functional specifications, process maps, decision logs, and implementation plans.
• Support project planning activities by contributing to project schedules, risk logs, dependency tracking, and communication plans.
• Ensure all documentation is version controlled, accessible, and consistent with enterprise standards.

Skills

Leadership

Communication

Requirements gathering

Multi-stakeholder engagement

Agile/Scrum

Education

Bachelor's degree in IT related field

Tools

Salesforce

Job description

Synergy seeks a Business Analyst & Team Lead / Customer Liaison to support an enterprise Salesforce environment used by multiple customer agencies. You will combine analytical expertise, team leadership, and customer engagement to drive platform enhancements, O&M activities, and continuous improvement across the ecosystem.

You will lead a team of Salesforce admins and developers, manage discovery sessions, and coordinate with stakeholders to ensure timely delivery while maintaining documentation