Salesforce Business Analyst — Client‑Facing, AI‑Enabled

CrossCountry; United States; On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Healthcare options

Flexible spending accounts

401(k) matching

Parental leave

Technology stipend

Job summary

CrossCountry Consulting is seeking a Salesforce Business Analyst with 3–5 years of experience to join our growing Salesforce practice in the United States. You will translate client goals into user stories, support discovery sessions, and collaborate with architects, developers, and project managers to deliver value across the full project lifecycle.

The role emphasizes client-facing work, strong business analysis, and a proactive stance on adopting firm-approved AI tools to drive productivity

Qualifications

• Bachelor's degree or equivalent work experience.
• Salesforce Administrator or Business Analyst certs are a plus.
• Experience in a consulting or professional services environment is required.

Responsibilities

• Partner with clients to understand goals and translate to user stories and specs.
• Facilitate discovery sessions and stakeholder interviews.
• Collaborate with Salesforce configurators, developers, and PMs to ensure requirements are understood.
• Analyze business processes and break down requirements across the project lifecycle.

Skills

Business Analysis

Agile/Scrum

Communication Skills

Travel Flexibility

Education

Bachelor's degree or equivalent

Tools

Salesforce

AI Tools Awareness

Job description

CrossCountry Consulting is seeking a Salesforce Business Analyst with 3–5 years of experience to join our growing Salesforce practice in the United States. You will translate client goals into user stories, support discovery sessions, and collaborate with architects, developers, and project managers to deliver value across the full project lifecycle.

The role emphasizes client-facing work, strong business analysis, and a proactive stance on adopting firm-approved AI tools to drive productivity