Salesforce Business Analyst

Cold Sun Enterprise; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Cold Sun Enterprise is seeking an experienced Salesforce Business Analyst to bridge business needs and technology, working with stakeholders to gather requirements, document processes, and support digital transformation initiatives.

You will facilitate workshops, create user stories and acceptance criteria, collaborate with architects and developers, and help manage testing and user adoption in a remote-first environment.

Qualifications

• 3+ years of Salesforce Business Analysis experience.
• Strong understanding of Salesforce clouds (Sales, Service, Field Service).
• Experience with Agile delivery methodologies.
• Excellent communication and documentation skills.
• Salesforce certifications preferred.

Responsibilities

• Facilitate discovery workshops and stakeholder interviews
• Document current and future-state business processes
• Create user stories, process flows, and acceptance criteria
• Support testing and user adoption activities
• Collaborate with Solution Architects and Developers
• Assist with roadmap planning and prioritization

Skills

Stakeholder interviewing

Agile methodologies

Documentation

Communication skills

Tools

Sales Cloud

Service Cloud

Field Service

Job description

Salesforce Business Analyst

Remote-first Full-time / Contract

About The Role

What You’ll Do at Cold Sun

Cold Sun Enterprise is seeking an experienced Salesforce Business Analyst to bridge the gap between business needs and technology solutions. You will work directly with stakeholders to gather requirements, document business processes, facilitate workshops, and help drive successful digital transformation initiatives.

Responsibilities

• Facilitate discovery workshops and stakeholder interviews
• Document current and future-state business processes
• Create user stories, process flows, and acceptance criteria
• Support testing and user adoption activities
• Collaborate with Solution Architects and Developers
• Assist with roadmap planning and prioritization

Qualifications

• 3+ years of Salesforce Business Analysis experience
• Strong understanding of Sales Cloud, Service Cloud, or Field Service
• Experience with Agile delivery methodologies
• Excellent communication and documentation skills
• Salesforce certifications preferred

Salesforce Practice

Cold Sun Enterprise hires for drive, curiosity, and a relentless focus on client outcomes. If that's you, we'd love to talk.