Salesforce Lead Business Analyst

NTT DATA; McKinney (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

Join a leading company as a Salesforce Lead Business Analyst in McKinney, TX, where you'll leverage your expertise in Life Insurance to drive application migration to Salesforce. Collaborate with diverse teams, lead discovery efforts, and utilize best practices to optimize business processes in a vibrant, inclusive environment.

Qualifications

• 10+ years of experience as a Salesforce Business Analyst.
• Strong understanding of Sales Cloud, Service Cloud, and Life Insurance.
• Proven experience in application migration efforts.

Responsibilities

• Lead the discovery process for application migration to Salesforce.
• Conduct gap analysis and functionality mapping.
• Collaborate with stakeholders to validate requirements.

Skills

Communication

Collaboration

Critical Thinking

Creativity

Job description

Req ID:327577

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Lead Business Analyst to join our team in McKinney, Texas (US-TX), United States (US).

Salesforce Sr. BA

10+years of experience.

Job Description:

We are seeking an experienced Salesforce Business Analyst (BA) with specialized expertise in Life Insurance and proven skills in application migration efforts for our team in McKinney, TX. The ideal candidate will play a pivotal role in identifying, analyzing, and addressing the functional and technical needs of migrating custom-developed applications to Salesforce.

This role involves collaborating closely with business stakeholders to perform business process analysis, gap analysis, and functional mapping, while also providing thought leadership in reimagining workflows on the Salesforce platform to drive innovative solutions.

Key Responsibilities:

• Discovery Effort for Application Migration: Lead the discovery process to evaluate the feasibility of moving custom-developed applications to Salesforce.
• Gap Analysis: Conduct detailed analysis to identify differences between existing solutions and Salesforce capabilities and recommend bridging strategies.
• Functionality Mapping: Map existing functionalities from legacy systems to Salesforce features, ensuring alignment with business needs.
• Stakeholder Collaboration: Partner with business leaders, subject matter experts, and technical teams to gather, analyze, and validate requirements.
• Challenging the Status Quo: Proactively challenge stakeholders to explore alternative processes and architectural solutions, leveraging Salesforce best practices.
• Solution Design Oversight: Work with technical teams to ensure that the proposed solutions align with Salesforce functionality, scalability, and platform rules.
• Documentation: Prepare high-quality documentation, including requirements, use cases, process flows, and gap analysis reports, ensuring clarity for all stakeholders.
• Testing & Validation: Support user acceptance testing (UAT) to validate the solution against requirements.
• Onsite Collaboration: Physically work with the team in McKinney, TX, ensuring seamless communication and collaboration throughout the project lifecycle.

Qualifications:

• Experience in Salesforce:
• Strong hands-on experience as a Salesforce BA, with knowledge of Sales Cloud, Service Cloud, and/or Life Insurance-related solutions preferred.
• Familiarity with Salesforce platform capabilities and limitations.
• Domain Expertise in Life Insurance:
• Proven experience in working within Life Insurance processes (e.g., underwriting, policy issuance, claims, etc.).
• Migration Experience:
• Solid understanding of the migration process, including translating business needs into Salesforce outcomes.
• Ability to perform gap analysis and functionality mapping between Salesforce and custom-developed applications.
• Technical Understanding:
• While this is not a developer role, basic knowledge of Salesforce configurations is required to communicate effectively with technical teams.
• Soft Skills:
• Strong communication and collaboration skills to work with diverse stakeholder groups.
• Critical thinking and creativity to identify alternative approaches and solutions.
• Ability to adapt quickly and thrive in dynamic, cross-functional environments.

Preferred Skills:

• Salesforce certifications (e.g., Salesforce Business Analyst, Admin) are a plus.
• Exposure to Agile or Scrum methodologies.
• Experience in working with both onshore and offshore team models.

Note: Candidate must be able to work full-time onsite in McKinney, TX.

Minimum / Required Qualification:

10+ years of Salesforce Business Analyst experience.

10 years Sales cloud and service cloud

#LI-CONF

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.