Salesforce Business Analyst

York Solutions, LLC; Minnesota; Remote; Full time

Job summary

An established industry player is seeking a Senior Business Analyst with Salesforce expertise for an exciting remote opportunity. In this role, you will collaborate with business stakeholders to gather and analyze requirements, create detailed documentation, and facilitate workshops to optimize business processes using Salesforce. You will also be responsible for building reports and dashboards, performing gap analysis, and supporting users. This position offers a dynamic work environment with opportunities for continuous improvement and career growth. If you are passionate about leveraging Salesforce to drive business success, this could be the perfect fit for you.

Benefits

BCBS Medical Plans

Delta Dental Plan

Eye Med Vision Plan

Life Insurance

401(k) Retirement Plan

Flexible work environment

Learning and development opportunities

Teamwork environment

Qualifications

• Experience in gathering and analyzing requirements for Salesforce projects.
• Strong understanding of business processes and Salesforce optimization.

Responsibilities

• Collaborate with stakeholders to gather requirements for Salesforce enhancements.
• Create documentation of business requirements and functional specifications.

Skills

Salesforce expertise

Agile delivery methodology

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified BA

Salesforce Certified Platform App Builder

Job description

Description: Our direct end client is looking for an experienced Senior Business Analyst with Salesforce expertise for a 6+ month project. This position is 100% remote. Please send your resume to: .

Logistics:
Type: Contract to start April 1, 2025
Location: Remote
Pay rate: $50 – $55 W2

Looking for a Senior Business Analyst with expertise in Salesforce. The candidate will have a strong understanding of business processes and how they can be optimized using Salesforce.

Performance expectations:

1. Requirement Gathering: Collaborate with business stakeholders to gather and analyze requirements for Salesforce projects and enhancements.
2. Requirements Writing: Create and maintain detailed documentation of business requirements, functional specifications, process flows, and user stories.
3. Gap Analysis: Perform gap analysis to identify improvement opportunities.
4. Prototyping/Wireframing: Build future state models to demonstrate out-of-the-box features and functionality to solve business requirements.
5. Reporting: Build Salesforce reports and dashboards.
6. Workshop Facilitation: Facilitate workshops, whiteboarding, and brainstorming sessions to elicit requirements, process flows, and business processes. Ability to guide discovery conversations to gather complex requirements and translate them into clear user stories and solutions.
7. User Support: Provide support to Salesforce users, troubleshooting issues, and providing best practices guidance.
8. Testing: Develop test plans and coordinate user acceptance testing to ensure solutions meet business needs and are free of defects.
9. Continuous Improvement: Stay up-to-date with Salesforce releases and new features, and identify opportunities for continuous improvement of the Salesforce platform.
10. Certifications: Salesforce Certified Administrator or Salesforce Certified Advanced Administrator is preferred. Salesforce Certified BA is preferred. Salesforce Certified Platform App Builder is a plus.

Skills:

• Strong understanding of Salesforce capabilities, best practices, and limitations.
• Proficient in Agile delivery methodology.
• Excellent analytical and problem-solving skills.
• Proficiency in creating detailed functional specifications, requirements, user stories, and process flow diagrams.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Benefits:
York Solutions offers a generous benefits package for eligible full-time employees:

• BCBS Medical with 3 Plans to choose from (PPO and High deductible PPO plans with Health Savings Program)
• Delta Dental plan with 2 free cleanings and insurance discounts
• Eye Med Vision with annual check-ups and discounts on lens
• Life and Accidental Death Insurance paid by the company
• John Hancock 401(k) Retirement Plan with discretionary company match up to 5%
• Voluntary Insurance programs such as: Hospital Indemnity, Identity Protection, Legal Insurance, Long Term Care, and Pet Insurance.
• Flexible work environment with some remote working opportunities
• Strong fun and teamwork environment
• Learning, development, and career growth