Salesforce Business Analyst

Algoworks; Jersey City (NJ); Hybrid; USD 102,000 - 138,000; Full time

Job summary

Algoworks in Jersey City, NJ is seeking a Salesforce Business Analyst with 5+ years of Salesforce experience to translate business needs into scalable Salesforce solutions, collaborating with stakeholders and delivery teams.

The role requires client-facing interaction, hybrid work from the Jersey City office, strong knowledge across Sales Cloud, Service Cloud and Experience Cloud, and the ability to drive requirements through the SDLC with excellent communication.

Qualifications

• 5+ years of experience in the Salesforce ecosystem.
• Strong functional knowledge of Salesforce Sales Cloud, Service Cloud and Experience Cloud.
• Experience gathering business requirements, documenting functional specifications, and translating needs into Salesforce solutions.
• Strong understanding of Salesforce platform capabilities, configuration, automation, security, data models.
• Good understanding of Salesforce administration and distinguishing standard functionality from customization.
• Experience working in Agile/Scrum delivery environments.
• Strong understanding of Salesforce implementation methodologies and the SDLC.
• Excellent analytical, problem-solving, documentation, and stakeholder management skills.
• Ability to communicate effectively with both business and technical teams.

Responsibilities

• Work closely with business stakeholders to understand processes, challenges, requirements, and priorities.
• Lead requirement-gathering sessions, stakeholder interviews, workshops, and discovery discussions.
• Analyze existing Salesforce processes and identify opportunities for process improvement, automation, and optimization.
• Translate business requirements into functional specifications, user stories, acceptance criteria, and process documentation.
• Collaborate with Salesforce architects and technical leads to ensure requirements are translated into scalable Salesforce solutions.
• Provide functional expertise across Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Work with Salesforce administrators, developers, QA teams, Scrum Masters, and project/program managers throughout the delivery lifecycle.
• Support solution validation, functional testing, user acceptance testing (UAT), and implementation activities.
• Participate in Salesforce roadmap discussions and continuous improvement initiatives.
• Act as a Salesforce functional SME, guiding business and delivery teams.
• Ensure Salesforce solutions align with business objectives, stakeholder expectations, and project requirements.

Skills

Salesforce BA expertise

Sales Cloud

Service Cloud

Experience Cloud

Stakeholder management

Requirements gathering

SDLC / Agile

Communication skills

Client-facing

Job description

Location: Jersey City, New Jersey, United States (Hybrid)

Algoworks is looking for an experienced Salesforce Business Analyst with 5+ years of experience in the Salesforce ecosystem. The ideal candidate will have strong functional expertise in Sales Cloud, Service Cloud, and Experience Cloud, along with excellent communication, analytical, and stakeholder management skills.

The candidate will work closely with business stakeholders, product owners, Salesforce architects, developers, QA teams, and program leadership to understand business needs, translate requirements into scalable Salesforce solutions, and support successful project delivery.

This role requires a client-facing professional who can work from the client's office in Jersey City, New Jersey, in a hybrid model and collaborate effectively with US-based business and technology stakeholders.

• Experience: 5+ years of Salesforce experience
• Location: Jersey City, NJ 07311 (Hybrid)
• Work Type: Hybrid
• Employment Type: Full-Time
• Compensation: $120,000 per year + benefits
• Interview Process: 2–3 rounds

Algoworks

LinkedIn: Algoworks — Overview

About the Company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contributions are recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building advanced systems and strong global teams that elevate performance and create lasting impact.

Key Responsibilities

• Work closely with business stakeholders to understand business processes, challenges, requirements, and priorities.
• Lead requirement-gathering sessions, stakeholder interviews, workshops, and discovery discussions.
• Analyze existing Salesforce processes and identify opportunities for process improvement, automation, and optimization.
• Translate business requirements into functional specifications, user stories, acceptance criteria, and process documentation.
• Collaborate with Salesforce architects and technical leads to ensure requirements are translated into scalable Salesforce solutions.
• Provide functional expertise across Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Work with Salesforce administrators, developers, QA teams, Scrum Masters, and project/program managers throughout the delivery lifecycle.
• Support solution validation, functional testing, user acceptance testing (UAT), and implementation activities.
• Participate in Salesforce roadmap discussions and continuous improvement initiatives.
• Act as a Salesforce functional subject matter expert (SME), providing guidance to business and delivery teams.
• Ensure Salesforce solutions align with business objectives, stakeholder expectations, and project requirements.

Required Skills & Experience

• 5+ years of experience in the Salesforce ecosystem, with substantial experience in Salesforce Business Analysis.
• Strong functional knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Experience gathering business requirements, documenting functional specifications, and translating business needs into Salesforce solutions.
• Strong understanding of Salesforce platform capabilities, standard functionality, configuration, automation, workflows, security, and data models.
• Good understanding of Salesforce administration capabilities and the ability to distinguish standard platform functionality from customization requirements.
• Experience working in Agile/Scrum delivery environments.
• Strong understanding of Salesforce implementation methodologies and the software development lifecycle (SDLC).
• Excellent analytical, problem-solving, documentation, and stakeholder management skills.
• Ability to communicate effectively with both business and technical teams.

Additional Salesforce Experience — Advantage

Experience with the following Salesforce products and capabilities will be considered an advantage:

• Revenue Cloud
• Marketing Cloud
• Salesforce Data Cloud
• Salesforce Flow and process automation
• Salesforce integrations and APIs
• Salesforce security and sharing model
• Salesforce reporting and dashboards

Certifications

Salesforce certifications are preferred. Candidates with one or more of the following certifications will have an advantage:

• Salesforce Business Analyst
• Salesforce Service Cloud Consultant
• Salesforce Experience Cloud Consultant
• Salesforce Advanced Administrator
• Other relevant Salesforce certifications

Client-Facing & Location Requirements

• Must be willing and able to work from the client's office in Jersey City, New Jersey, under a hybrid work arrangement.
• Must be comfortable working directly with US-based business and technology stakeholders.
• Strong professional communication, presentation, and stakeholder management skills are essential.
• Must be authorized to work in the United States without requiring employment visa sponsorship for this position.
• Occasional travel may be required based on client or project needs.

Ideal Candidate

The ideal candidate is an experienced Salesforce Business Analyst who combines strong Salesforce functional expertise with business analysis, communication, and stakeholder management capabilities.

The candidate should be able to independently lead discovery sessions, analyze complex business processes, translate business needs into clear functional requirements, and collaborate with technical teams to deliver successful Salesforce solutions.

Key Attributes:

Salesforce Expertise | Business Analysis | Stakeholder Management | Excellent Communication | Client-Facing Experience | Sales Cloud | Service Cloud | Experience Cloud | Agile | Requirements Engineering