Salesforce BA

Robotics Technologies LLC; Detroit (MI); On-site; Full time

Job summary

A technology solutions company in Detroit is looking for a Business Analyst to gather and document requirements from stakeholders. The ideal candidate will have a deep understanding of the Salesforce platform including Sales Cloud and Service Cloud, as well as experience in Agile methodologies. The role involves creating user stories, business requirements documents, and technical specifications. This is an opportunity to work in a dynamic environment and make a significant impact on projects.

Qualifications

• Deep understanding of Sales Cloud, Service Cloud, Experience Cloud, CPQ, and declarative tools.
• Familiarity with integrations, data migration, and system architecture.
• Experience in requirements engineering and Agile/Scrum methodologies.

Responsibilities

• Elicit, analyze, and document business needs from stakeholders.
• Create user stories and acceptance criteria.
• Develop business requirements documents and process maps.

Skills

Salesforce Platform

Business Analysis

Technical Aptitude

Soft Skills

Job description

Job Description

Requirement gathering: elicit, analyze, and document business needs from stakeholders through workshops and meetings.

Core Skills / Knowledge

• Salesforce Platform: Deep understanding of Sales Cloud, Service Cloud, Experience Cloud, CPQ, and declarative tools (Flows, Validation Rules)
• Business Analysis: Requirements engineering process modeling, UML, Agile/Scrum
• Technical Aptitude: Familiarity with integrations, data migration, and system architecture
• Soft Skills: Critical thinking, problem solving, excellent communication, technical and non‑technical presentation and interpersonal skills

Typical Deliverables

• User Stories & Acceptance Criteria
• Process Maps: As-Is and To-Be
• Business Requirements Documents (BRDs)
• Data Models & Technical Specifications
• Test Scripts & Training Materials

Equal Opportunity Employer Statement

ROBOTICS TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTICS TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTICS TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.