Salesforce BA

Ethereum Technologies LLC; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company based in Detroit is seeking a skilled Business Analyst to gather and document business requirements from stakeholders through workshops and meetings. The ideal candidate will have in-depth knowledge of the Salesforce platform, particularly in Sales Cloud and Service Cloud. Key responsibilities include creating user stories, acceptance criteria, and technical specifications. Excellent communication and critical thinking skills are essential for success in this role.

Qualifications

• Deep understanding of Sales Cloud, Service Cloud, Experience Cloud, CPQ and declarative tools.
• Familiarity with integrations, data migration, and system architecture.
• Ability to create user stories, acceptance criteria, and process maps.

Responsibilities

• Gather and analyze business needs from stakeholders.
• Document requirements through business requirements documents (BRDs).
• Develop training materials and test scripts.

Skills

Salesforce Platform knowledge

Requirements engineering

Process modeling (UML)

Agile/Scrum

Critical thinking

Excellent communication

Job description

Overview

JOB DESCRIPTION: Requirement Gathering Elicit analyze and document business needs from stakeholders through workshops and meetings

Core Skills

• Knowledge: Salesforce Platform Deep understanding of Sales Cloud, Service Cloud, Experience Cloud, CPQ and declarative tools (Flows, Validation Rules)
• Business Analysis: Requirements engineering, process modeling (UML), Agile/Scrum
• Technical Aptitude: Familiarity with integrations, data migration, and system architecture
• Soft Skills: Critical thinking, problem solving, excellent communication (technical and nontechnical), presentation and interpersonal skills

Typical Deliverables

• User Stories
• Acceptance Criteria
• Process Maps (As-Is, To-Be)
• Business Requirements Documents (BRDs)
• Data Models
• Technical Specifications
• Test Scripts
• Training Materials

Equal Opportunity

ETHEREUM TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ETHEREUM TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ETHEREUM TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract