Salesforce Business Analyst

West End Workforce; United States; On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Tuition reimbursement

Skills development and certification

Mentorship programs

Company-sponsored events

Job summary

West End Workforce is seeking an experienced Salesforce Business Analyst to assess, analyze, and optimize an existing Salesforce environment for a federal client. You will partner with stakeholders, architects, and technical teams to capture requirements, map current and future processes, and drive modernization across the platform.

The ideal candidate combines strong business analysis with deep Salesforce knowledge, excellent communication, and experience in complex enterprise or federal

Qualifications

• 2+ years as a Salesforce Business Analyst or related role.
• At least 5 years IT requirements analysis experience.
• BS or BA required; MS or MBA preferred.
• Strong Salesforce platform knowledge: Service Cloud, Lightning, workflows, reports, and data management.
• Experience with Agile delivery, backlog grooming, sprint planning, and release lifecycles.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to obtain/maintain a federal Public Trust clearance.
• Familiarity with governance, compliance, audits, and risk management in enterprises.

Responsibilities

• Run discovery sessions, stakeholder interviews, and workshops with business and technical teams.
• Gather, analyze, and document requirements, workflows, process maps, and user stories.
• Analyze current Salesforce processes, configurations, reporting, automation, and UX.
• Support activities related to federal audits, compliance, and operational risk.
• Collaborate with architects, admins, developers, and leadership to define recommendations.
• Assist with backlog management, prioritization, and roadmap planning.
• Keep stakeholders and delivery teams aligned and informed.
• Develop business process docs, executive summaries, and status reports.
• Identify opportunities to boost efficiency, reporting, data quality, governance, and user adoption.
• Support testing, validation, change management, and user training.

Skills

Salesforce

Requirements Analysis

Stakeholder Facilitation

Agile Delivery

Communication

Education

BS/BA required

MS/MBA preferred

Tools

Salesforce Service Cloud

Lightning Experience

Reports & Dashboards

Data Management

Job description

Our client is an established IT and business process services firm with more than two decades of experience helping organizations modernize how they operate. They bring deep resources, stability, and a strong track record on high-profile federal programs, and they invest in their people with real opportunities for growth and professional development.

The Opportunity

West End Workforce is recruiting an experienced Salesforce Business Analyst to help a federal client assess, analyze, and improve an existing Salesforce environment. You will work closely with business stakeholders, Salesforce architects, administrators, and technical teams to gather requirements, document current-state and future-state processes, and support modernization and optimization initiatives across the platform. You will facilitate discovery activities, analyze business workflows, identify operational and functional gaps, and translate business needs into actionable user stories and solution recommendations. The ideal candidate combines strong business analysis expertise, solid Salesforce platform knowledge, excellent communication skills, and experience in complex enterprise or federal environments.

What You Will Do

• Run discovery sessions, stakeholder interviews, and workshops with business and technical teams
• Gather, analyze, and document business requirements, workflows, process maps, and user stories
• Analyze existing Salesforce business processes, configurations, reporting, automation, and user experience
• Support assessment activities related to federal audit findings, compliance requirements, and operational risks
• Collaborate with Salesforce architects, administrators, developers, and program leadership to define solution recommendations
• Assist with backlog management, prioritization, and roadmap planning
• Keep business stakeholders and technical delivery teams aligned and informed
• Develop business process documentation, executive summaries, presentations, and status reports
• Identify opportunities to improve operational efficiency, reporting, data quality, governance, automation, and user adoption
• Support testing, validation, change management, training, and user adoption efforts as needed

What You Bring

• 2+ years of experience as a Salesforce Business Analyst or in a related business systems analyst role
• A minimum of five years of experience performing IT requirements analysis
• BS or BA required; MS or MBA preferred
• Experience conducting stakeholder interviews, workshops, requirements gathering, and discovery sessions
• Strong understanding of Salesforce platform capabilities, including Service Cloud, Lightning Experience, workflows and automation, reports, dashboards, profiles and permissions, and data management
• Experience creating and documenting business requirements, user stories, acceptance criteria, workflows, and process flow diagrams
• Ability to analyze business processes and identify functional gaps and improvement opportunities
• Experience supporting Agile delivery, backlog grooming, sprint planning, and release lifecycles
• Strong analytical, communication, facilitation, and presentation skills
• Experience collaborating with architects, developers, administrators, testers, and executive stakeholders
• Familiarity with governance, compliance, audit, and risk management activities in enterprise environments
• Ability to manage multiple stakeholders and priorities in a complex organization
• Strong understanding of the future of AI agents and data as it applies to the Salesforce ecosystem
• Ability to obtain and/or maintain a federal government clearance (Public Trust)

Nice to Have

• Experience supporting federal agencies or public sector organizations
• Familiarity with federal audits, compliance standards, and oversight processes
• Salesforce certifications such as Business Analyst, Administrator, Platform App Builder, or Service Cloud Consultant
• Experience supporting Salesforce modernization and migration initiatives
• Knowledge of Agile tools and product backlog management practices
• Experience with data governance, reporting strategy, and Salesforce integrations
• Familiarity with DevOps and release management practices within Salesforce environments
• Experience supporting user training, organizational change management, and adoption initiatives

Clearance and Eligibility

• Public Trust / Moderate Background Investigation (MBI) Tier 2
• Must be a US Citizen, or a Green Card / H1b visa holder who has maintained residence in the USA for three contiguous years (short vacations are not included in the three-year requirement)
• Travel: none

Our client offers a comprehensive total rewards package with competitive compensation and flexible benefits, including:

• Medical, prescription, and dental insurance
• Personal and family sick time plus company-paid holidays
• Maternity, paternity, bereavement, and family and medical leave; military leave
• Basic and supplemental life insurance
• Health Savings Account plus dental/vision and dependent care flexible spending accounts
• Short-term and long-term disability
• Tuition reimbursement, skills development, and certification support
• Employee referral and mentorship programs
• Company-sponsored events and community outreach

About West End Workforce

West End Workforce is a women-owned, relationship-driven recruitment partner connecting exceptional professionals with organizations shaping the future of infrastructure, technology, and construction. We focus on building long‑term partnerships that create meaningful impact for our clients and candidates.

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