Salesforce Associate — Nonprofit Tech & Data

Onegoalgraduation; Town of Boston (NY); On-site; USD 61,000 - 68,000; Full time

Job summary

OneGoal is seeking a Senior Associate, Salesforce to manage the frontline of our support queue, triage requests, and resolve routine issues while expanding into additional platforms as the team grows. You will work with a mission-driven team focused on closing the opportunity gap for students, supporting staff with Salesforce and related tools.

The role emphasizes troubleshooting, data quality, and declarative development, with growth into broader tech stack responsibilities as OneGoal scales

Qualifications

• 1–3 years of experience with Salesforce as an end user, power user, or administrator (Required)
• Experience with Nonprofit Success Pack (NPSP) or nonprofit Salesforce environments (Preferred)
• Fundraising and/or Pardot experience (Preferred)

Responsibilities

• Triaging and resolving incoming support requests, including access requests, user setup, routine bulk uploads, and profile changes
• Investigating and resolving report and dashboard errors, data quality issues, and general troubleshooting, escalating more complex issues as needed
• Building and maintaining fields, page layouts, validation rules, automations, and connected app configurations on standard and custom objects to simplify workflows and reduce manual effort for staff
• Supporting general declarative development and configuration as our functionality needs grow
• Providing frontline support for existing tools in our tech ecosystem, including Mainstay, Apsona, FormAssembly, Pardot, and more

Skills

Salesforce admin

Troubleshooting

Customer support

Team collaboration

Documentation

Tools

Salesforce

Mainstay

Apsona

FormAssembly

Pardot

Job description

OneGoal is seeking a Senior Associate, Salesforce to manage the frontline of our support queue, triage requests, and resolve routine issues while expanding into additional platforms as the team grows. You will work with a mission-driven team focused on closing the opportunity gap for students, supporting staff with Salesforce and related tools.

The role emphasizes troubleshooting, data quality, and declarative development, with growth into broader tech stack responsibilities as OneGoal scales