Senior Associate, Salesforce – National

Onegoalgraduation; Town of Boston (NY); Hybrid; USD 61,000 - 68,000; Full time

Job summary

OneGoal is seeking a Senior Associate, Salesforce to manage the frontline of our support queue, triage requests, and resolve routine issues while expanding into additional platforms as the team grows. You will work with a mission-driven team focused on closing the opportunity gap for students, supporting staff with Salesforce and related tools.

The role emphasizes troubleshooting, data quality, and declarative development, with growth into broader tech stack responsibilities as OneGoal scales

Qualifications

• 1–3 years of experience with Salesforce as an end user, power user, or administrator (Required)
• Experience with Nonprofit Success Pack (NPSP) or nonprofit Salesforce environments (Preferred)
• Fundraising and/or Pardot experience (Preferred)

Responsibilities

• Triaging and resolving incoming support requests, including access requests, user setup, routine bulk uploads, and profile changes
• Investigating and resolving report and dashboard errors, data quality issues, and general troubleshooting, escalating more complex issues as needed
• Building and maintaining fields, page layouts, validation rules, automations, and connected app configurations on standard and custom objects to simplify workflows and reduce manual effort for staff
• Supporting general declarative development and configuration as our functionality needs grow
• Providing frontline support for existing tools in our tech ecosystem, including Mainstay, Apsona, FormAssembly, Pardot, and more

Skills

Salesforce admin

Troubleshooting

Customer support

Team collaboration

Documentation

Tools

Salesforce

Mainstay

Apsona

FormAssembly

Pardot

Job description

Position Type: Internal-External

FLSA Classification: Exempt

Reports to: Cassie Supilowski, Managing Director of Salesforce and Product Solutions, National

Location: Preferred within a OneGoal region: Atlanta, GA; Chicago, IL; Houston, TX; Boston, MA; New York City, NY; Bay Area, CA, or flexible within the following states only: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington D.C., and Wisconsin

Location Classification: Location-flexible

Time: While the standard hours for this role are 9:00am to 5:00pm, these hours may be subject to change based on seasonal demand or operational requirements.

Salary Range: $60,947 – $67,680 is the hiring salary range (i.e. the range a candidate would be offered to start). Please note: OneGoal aligns salaries to Cost of Labor, so the actual salary offered would be dependent on the Cost of Labor in the candidate’s living location.

About OneGoal

OneGoal transforms postsecondary advising and support so that every student can define their own future. Together with our partners, we’re building a movement to close the opportunity gap. We work side-by-side with partner schools and districts to build their knowledge and capacity. The result is more effective support for all students. Our unique approach, honed over 15 years, prioritizes strong human relationships. And it’s proven to deliver real student impact : An independent study by the University of Chicago found that OneGoal students are about 40% more likely to earn their postsecondary degrees than students from similar backgrounds. At OneGoal you’ll be immersed in a culture of collaboration, shared purpose, and collective impact.

The Person

The Technology & Data team exists to partner with OneGoal staff to source, select, build, administer, and support technology that is safe, secure, and user-friendly for staff, teachers, and students alike. The Senior Associate, Salesforce keeps our Salesforce instance, and the broader tech ecosystem that supports it, running smoothly for everyone who relies on it every day. You’ll own the frontline of our support queue, triaging incoming requests and resolving the routine work that keeps our team productive, while building the judgment to take on more complex troubleshooting and defined project work over time. As OneGoal’s tech stack evolves alongside our new strategic plan, this role is expected to grow beyond Salesforce alone, picking up ownership of additional platforms and tools as the team’s needs expand.

You will do this by:

• Triaging and resolving incoming support requests, including access requests, user setup, routine bulk uploads, and profile changes
• Investigating and resolving report and dashboard errors, data quality issues, and general troubleshooting, escalating more complex issues as needed
• Building and maintaining fields, page layouts, validation rules, automations, and connected app configurations on standard and custom objects to simplify workflows and reduce manual effort for staff
• Supporting general declarative development and configuration as our functionality needs grow
• Providing frontline support for existing tools in our tech ecosystem, including Mainstay, Apsona, FormAssembly, Pardot, and more

Project Support (15%)

• Working closely with product managers, business analysts, and user experience designers to translate their requirements and designs into technical solutions in Salesforce and other business applications
• Contributing to project work directed by senior team members, from early scoping through implementation
• Developing, over time, a deep understanding of program and business needs to support the development of best-fit technical solutions
• Following OneGoal’s established deployment process for all system changes, testing thoroughly before deploying to avoid downstream issues

Tech Stack Growth & Team Collaboration (20%)

• Building familiarity with new tools as they’re added to our tech stack and taking on frontline support for those systems as capacity allows
• Collaborating cross-functionally with other members of the Tech & Data team to align systems and streamline support for end users
• Contributing to documentation and knowledge sharing so support patterns are easy for others to follow

Though the Senior Associate, Salesforce is likely to see themselves in the following examples, these are not requirements. These examples are designed to help you determine if this opportunity aligns with your own passion, purpose, skills, and experiences.

You are comfortable in the gray.

• You’re comfortable with ambiguity and change, and you know the org and tech stack will keep evolving.
• You learn our existing patterns while questioning our assumptions and suggesting better ways of doing things, giving a fresh perspective.
• You’re energized by picking up new tools as our stack grows, not just maintaining what’s already there.

You are a team player others can count on.

• You view your work as connected to the broader Tech & Data team’s success, not just your own queue.
• You know when a question is yours to work through and when it’s worth bringing to your manager or team, and you strike that balance well.
• You consistently complete assigned work at high quality, keep track of your queue, and rarely let things fall through the cracks.

You find the right words for the right audience.

• You adjust your tone and level of detail depending on your audience, whether that’s a teacher troubleshooting a login issue or a teammate reviewing a project plan.
• You document your work clearly so others can follow the patterns you’ve built.
• You proactively seek out the information and context you need rather than guessing.

You are a learner first.

• You see every unfamiliar problem as a chance to build a new skill, and you put in the work to learn rather than staying in your comfort zone.
• You’re comfortable being new to a tool or system, and you’re motivated to keep growing your Salesforce and technical expertise over time.
• You believe in a culture of continuous testing, reflection, and improvement, and you take feedback well and use it to get better.

You are a resourceful problem solver.

• You know how to find good answers on your own, including using the Salesforce community and other expert resources.
• You know when a question calls for an AI tool versus when it calls for a person, and you make that call thoughtfully, using AI to sharpen your work and support our people, not replace judgment or relationships.
• You gather the right information before making a change and test thoroughly before deploying.

Qualifications:

• 1-3 years of experience with Salesforce as an end user, power user, or administrator (Required)
• Experience with Nonprofit Success Pack (NPSP) or nonprofit Salesforce environments (Preferred)
• Fundraising and/or Pardot experience (Preferred)

Our Team

Guided by a clear set of core values and beliefs , you will join an impressive group of OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?” We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more just nation.

The Tangible Good

OneGoal offers competitive compensation based on the market for nonprofits our size. Our benefits package* includes: over eight weeks of paid time off (or 43 business days), between vacation days, wellness time, and holidays; paid medical or parental leaves should you have need; medical, dental, vision, short-term and long-term disability, and life insurance; as well as a 401(k) with a 3% match.

We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external fairness seriously. OneGoal does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the hiring process.

*OneGoal reserves the right to change benefits at any time according to business need.

If you require a reasonable accommodation to submit an application or to participate in the application or interview process, please reach out to our Human Assets Team to request an accommodation. Our Human Assets Team can be contacted at 773-321-2630 or [e-mail] .

OneGoal does not discriminate against any employee or applicant for employment because of actual or perceived sex, race, color, ancestry, citizenship, ethnicity, national origin, religion, age, disability (mental or physical), sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, parenthood, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.