Salesforce Architect - Service Cloud and Order Management

InnoveusIT; Houston (TX); Vor Ort; USD 150.000 - 210.000; Vollzeit

Zusammenfassung

InnoveusIT is seeking a Senior Salesforce Architect to lead Service Cloud and Order Management initiatives in Houston, onsite five days a week. The role requires deep expertise in Customer 360, case management, and SAP integration to design scalable, end-to-end solutions.

The ideal candidate has 12+ years in IT with 5+ years in Salesforce architecture, hands-on delivery experience, and a proven ability to align technology with business goals while guiding cross-functional teams.

Qualifikationen

• 12+ years of IT experience with 5+ years in Salesforce Architecture.
• Hands-on Salesforce Architect capable of integrating with SAP and delivering Customer 360.

Aufgaben

• Design and own Salesforce Service Cloud and Order Management architecture.
• Lead implementation of Case Management, Omni-Channel, Knowledge Management, SLA Management, and Customer 360 solutions.
• Design end-to-end order processes, including order capture, validation, orchestration, fulfillment tracking, and exception management.
• Define integration architecture between Salesforce, SAP ECC/S4HANA, and other enterprise applications.
• Lead solution workshops, architecture reviews, and technical governance.
• Provide guidance to development teams and ensure adherence to Salesforce best practices.

Kenntnisse

Salesforce Service Cloud

Salesforce Order Management

Experience Cloud

SAP ECC/S4HANA Integration

MuleSoft

Tools

SAP ECC/S4HANA Integration

MuleSoft

Jobbeschreibung

Salesforce Architect – Service Cloud & Order Management

Onsite - 5 days

Location - 2800 Post Oak Blvd., Suite 5100, Houston, TX 77056

Experience: 12+ Years

Core Expertise: Service Cloud, Order Management, and SAP Integration

Key Responsibilities

• Design and own Salesforce Service Cloud and Order Management architecture.
• Lead implementation of Case Management, Omni-Channel, Knowledge Management, SLA Management, and Customer 360 solutions.
• Design end-to-end order processes, including order capture, validation, orchestration, fulfillment tracking, and exception management.
• Define integration architecture between Salesforce, SAP ECC/S4HANA, and other enterprise applications.
• Lead solution workshops, architecture reviews, and technical governance.
• Provide guidance to development teams and ensure adherence to Salesforce best practices.

Required Skills

• Salesforce Service Cloud, Salesforce Order Management (SOM), Experience Cloud.
• SAP ECC/S4HANA Integration, MuleSoft, or other middleware platforms.

Qualifications

• 12+ years of IT experience with 5+ years in Salesforce Architecture.
• Ideal Candidate: A hands-on Salesforce Architect capable of building scalable customer service and order management solutions integrated with SAP while enabling Customer 360, workflow automation, and operational excellence.