Salesforce Architect

Tata Consultancy Services; Pittsburgh (Allegheny County); On-site; USD 120,000 - 150,000; Full time

Job summary

Tata Consultancy Services is seeking a Salesforce Architect in Pittsburgh, specializing in AI-driven innovation within the EDGE Lead Management Platform. The role involves the design of intelligent features like AI-assisted SMS and advanced customer interaction solutions.

The ideal candidate will have experience in custom integrations and a strong focus on data security and technical governance. Responsibilities include mapping business requirements to Salesforce capabilities and aligning stakeholders to ensure successful implementations.

Qualifications

• Proven experience as a Salesforce Architect focused on AI innovations.
• Expertise in custom integrations without traditional integrators.
• Strong understanding of data security and integrity protocols.

Responsibilities

• Map complex business requirements to Salesforce capabilities.
• Design secure data models and access controls.
• Establish release management rules and guide development teams.
• Translate technical concepts into clear business language.

Skills

Salesforce architecture

AI-driven innovation

Data modeling

Stakeholder management

Security protocols

Job description

Overview

Salesforce Architect focused on AI-driven innovation within the EDGE Lead Management Platform, leading the design and PoCs for intelligent features such as AI-assisted SMS and Omni-Channel engagement, advanced telephony enhancements, and automated inbound and outbound customer interaction solutions. Needs someone with custom integrations experience and not like using integrators like MuleSoft or Dell Boomi or anything else.

Responsibilities

• Solution Design: Mapping complex business requirements to Salesforce capabilities to create cohesive multi-cloud architectures.
• Data & Security: Designing secure data models, access controls, and identity management protocols to ensure data integrity and compliance.
• Technical Governance: Establishing release management rules, guiding development teams, and minimizing "technical debt" (costly, hard-to-maintain code) as the user base grows.
• Stakeholder Alignment: Translating complex technical concepts into clear business language for executives, ensuring organizational buy-in for new implementations.

Salary

Salary Range: $120,000-$150,000 a year